Hostess

Description

COME JOIN US AT HIDEAWAY GOLF CLUB

The Hideaway Golf Club embodies the best qualities of California’s Coachella Valley, long known as a place for rejuvenation and relaxation. Located in La Quinta, the property’s 600 acres are surrounded by stunning mountain vistas and the scenic expanse of Southern California’s desert. Luxurious and private, the Hideaway offers championship golf, world-class amenities, exclusive residences, and superb service.

REPORTS TO: FOOD & BEVERAGE MANAGER / FOOD AND BEVERAGE DIRECTOR

POSITION SUMMARY

The Host/Hostess serves as the first point of contact for Members and Guests and plays a critical role in creating a welcoming, organized, and exceptional dining and event experience. This full-time seasonal position is responsible for greeting Members and Guests, managing reservations, coordinating seating arrangements, and supporting the overall flow of dining operations. The Host/Hostess also supports Club functions, banquets, Member events, tournaments, and special events by assisting with Member and Guest arrival, event check-in, seating, directions, and overall event flow as operational needs require. The Host/Hostess serves as an ambassador of Hideaway Golf Club's hospitality culture by providing warm, personalized, and professional service while maintaining the refined standards associated with a premier private club environment.

KEY RESPONSIBILITIES

· Welcome Members and Guests promptly, professionally, and courteously upon arrival.

· Learn and recognize Member names and preferences whenever possible.

· Manage reservations, seating assignments, wait lists, and table rotations to ensure efficient dining room operations.

· Escort Members and Guests to their tables while providing a warm and personalized welcome.

· Maintain accurate reservation records and communicate special requests, preferences, dietary needs, and celebrations to service staff.

· Monitor dining room activity and coordinate seating to maximize service efficiency and Member satisfaction.

· Answer telephone calls professionally and assist Members with dining reservations and inquiries.

· Communicate effectively with Servers, Bartenders, Bussers, culinary staff, and management regarding reservations, seating needs, and operational updates.

· Assist with setup and maintenance of host stands, menus, reservation systems, and dining room presentation.

· Maintain cleanliness and organization of the host stand and reception area.

· Assist Members and Guests with directions, information, and general Club inquiries.

· Report to work as scheduled, in proper uniform, and prepared to perform assigned duties.

· Follow Club policies, procedures, and service standards.

· Support a safe working environment and immediately report unsafe conditions.

· Perform additional duties as assigned.

BANQUET & SPECIAL EVENT SUPPORT

· Support the Banquet and Events Team in the execution of Club functions, Member events, private parties, tournaments, holiday events, and other special events as assigned.

· Welcome Members and Guests upon arrival at Club functions and special events, providing a warm, polished, and professional first impression.

· Assist with event check-in, registration, guest lists, name recognition, seating assignments, place cards, event materials, and other arrival-related responsibilities as directed.

· Escort or direct Members and Guests to event locations, assigned tables, reception areas, dining spaces, and other Club facilities.

· Become familiar with event layouts, seating plans, timelines, and function details to accurately answer Member and Guest questions and provide appropriate direction.

· Assist with the preparation and organization of event-related materials, including menus, signage, seating charts, place cards, reservation lists, and other front-of-house materials.

· Monitor Member and Guest arrival and event flow, communicating promptly with Banquet, Food & Beverage, and Club leadership regarding seating needs, special requests, changes, or service concerns.

· Work collaboratively with Banquet, Culinary, and Food & Beverage Team Members to ensure seamless event execution and an exceptional Member and Guest experience.

· Assist with reasonable event setup, reset, and breakdown responsibilities related to the host and reception function, including organizing signage, menus, seating materials, and reception areas.

· Remain flexible in assigned duties and service areas based on operational and event needs, including providing hospitality support outside of regularly assigned restaurant or reception areas.

MEMBER SERVICE & PROFESSIONAL STANDARDS

· Consistently deliver gracious, attentive, and personalized service to Members and Guests.

· Create a welcoming first impression through professional appearance, positive attitude, and exceptional hospitality.

· Learn and recognize Member names, preferences, and dining habits whenever possible.

· Anticipate Member needs and proactively assist in creating a seamless dining experience.

· Maintain a polished, professional, and courteous demeanor at all times.

· Build positive relationships with Members while maintaining appropriate professional boundaries.

· Avoid overly familiar, inappropriate, or unprofessional interactions while on duty.

· Demonstrate discretion and confidentiality regarding Member information and Club operations.

· Exercise sound judgment and professionalism in all conversations and communications.

· Represent Hideaway Golf Club in a manner consistent with the Club's reputation for excellence.

· Support a culture of teamwork, accountability, respect, and continuous improvement.

· Respond positively and professionally to coaching and feedback.

RESERVATIONS & MEMBER RELATIONS EXPECTATIONS

· Maintain accurate reservation records and seating charts.

· Understand dining room layouts, seating capacities, and service flow.

· Manage reservations and seating assignments in a manner that supports both Member satisfaction and operational efficiency.

· Demonstrate professionalism and diplomacy when handling special requests, complaints, or scheduling conflicts.

· Communicate reservation details, special occasions, dietary restrictions, and Member preferences to service teams.

· Develop familiarity with regular Members and their dining preferences.

· Utilize reservation systems and related technology accurately and efficiently.

· Support Hideaway Golf Club's commitment to personalized Member service and hospitality excellence.

CORE COMPETENCIES

· Member Focus

· Hospitality

· Professionalism

· Professional Appearance & Presence

· Communication Skills

· Organization

· Attention to Detail

· Teamwork

· Accountability

· Adaptability

· Emotional Intelligence

· Integrity

Requirements

• High school diploma or equivalent preferred.

• Previous hospitality, restaurant, club, resort, hotel, or customer service experience preferred.

• Ability to communicate effectively and professionally with Members, Guests, and Team Members.

• Strong interpersonal, organizational, and communication skills.

• Ability to manage multiple priorities while maintaining composure and professionalism.

• Ability to remain standing and walking for extended periods.

• Ability to use reservation systems, telephones, and basic computer applications.

• Ability to carry out instructions furnished in written, oral, or diagram form.

• Ability to work indoors and outdoors in varying weather conditions when necessary.

• Ability to work flexible schedules including evenings, weekends, holidays, and special events.

• Maintain a polished and professional appearance in accordance with Club grooming and uniform standards.

• Demonstrate a positive attitude, professionalism, patience, courtesy, and strong interpersonal skills.

• Learn and use Member names whenever possible to enhance the Member experience.

Additional Eligibility Qualifications

• Hospitality, customer service, or guest relations training is beneficial.

• Commitment to delivering exceptional Member service and maintaining luxury hospitality standards.

Work Authorization/Security Clearance

• Proof of eligibility to work in the United States.

• Criminal and civil background clearance.

HIDEAWAY SERVICE CULTURE

At Hideaway Golf Club, hospitality is more than service—it is creating meaningful experiences for our Members and Guests. Team Members are expected to provide service that is warm, genuine, attentive, and professional while upholding the standards of excellence associated with a premier private club. Every interaction should reflect our commitment to respect, professionalism, personalized service, and exceptional Member experiences.

PHYSICAL REQUIREMENTS

• Standing for extended periods while greeting Members and Guests, managing reservations, and overseeing dining room seating operations.

• Walking throughout dining rooms, patios, banquet spaces, and Club facilities while escorting Members and Guests and coordinating seating assignments.

• Using hands and fingers frequently to operate telephones, computers, tablets, reservation systems, seating charts, and other hospitality-related equipment.

• Reaching, bending, and stooping occasionally to retrieve menus, reservation materials, office supplies, and other operational items.

• Communicating continuously with Members, Guests, Servers, Bartenders, culinary staff, and management to coordinate reservations, seating arrangements, special requests, and dining room operations.

• Reading reservation systems, seating charts, event information, menus, signage, and other operational documents requiring close and distance vision.

• Identifying Member arrivals, table availability, dining room activity, and potential safety hazards requiring depth perception, peripheral vision, color vision, and the ability to adjust focus.

• Lifting and carrying menus, reservation materials, signage, office supplies, and other hospitality-related items weighing up to 25 pounds.

• Working indoors and outdoors in varying environmental conditions, including exposure to heat, cold, wind, and other weather conditions associated with Club operations and special events.

• Maintaining awareness of Member arrivals, reservation schedules, dining room activity, service flow, and operational priorities while managing multiple tasks in a fast-paced hospitality environment.

Work Environment

This job operates in a professional private club environment. This role regularly interacts with Members, Guests, and Team Members while working within dining rooms, patios, banquet spaces, reception areas, and other Club facilities. The Host/Hostess utilizes telephones, reservation systems, computers, tablets, and other standard office and hospitality equipment. Service areas may include restaurants, Clubhouse exterior grounds, special event locations, and other areas throughout the Club. The Host/Hostess is expected to maintain a polished, professional presence while creating a welcoming and organized environment for Members and Guests.

AAP/EEO Statement

Hideaway Golf Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EOE/Drug Free Workplace