WIC Support Staff

Job Description

Job Description

POSITION SUMMARY

Perform various clerical duties in support of the WIC program that includes heavy interaction with the public ensuring that participants receive positive customer service, maintaining confidential information such as income eligibility, participant benefits, etc., and ensuring that the program meets quality standards.

CORE ACCOUNTABILITIES

Intake and Customer Service

• Welcome and greet participants and visitors to the department in a manner that is helpful and friendly; determine purpose of visit and direct them to appropriate place.
• Answer telephone in a friendly matter and refer all in-coming calls to the appropriate person.
• Prescreen applicants to obtain basic demographic data such as name, address, and contact information.
• Interview participants, determine eligibility, and enter necessary information into the computer.
• Offer other services and programs to Participants.
• Assign WIC EBT cards and load benefits as needed.
• Scan appropriate forms into IWIC.
• Ensure NVRA requirements are met.
• Resolve any potential dual enrollments as applicable.

General Support

• Hand out appropriate paperwork as participants check-in.
• Establish, update, and maintain filing system of participant records.
• Maintain, organize, and perform inventory on supplies. Notify MCH Supervisor when supplies are needed.
• Check billing forms.

Record keeping and Documentation

• Run Beginning of Day (BOD) and End of Day (EOD) procedures as assigned.
• Complete vendor compliant forms as needed and forward to MCH Supervisor.
• Maintain security of office property, such as, computers, WIC EBT stock, and I.D. cards.
• Mail Motor Voter applications every Monday.
• Pull five-year-old information out of family file.

Additional Duties and Responsibilities

• Participate in staff meetings, conferences, training sessions and workshops as assigned.
• Demonstrate familiarity with policies, performance standards and the agency's Mission, Vision and Core Values.
• Be familiar with the Program Policy and Procedure manual.
• Exhibit a positive, professional attitude and maintain friendly and respectful relations with staff, children, and families.
• Be a contributory team member in a positive/productive manner.
• Maintain HIPAA and confidentiality policy.
• Participate in WIC Outreach activities as needed.
• If bilingual, serve as a translator as needed.
• Rotate between site locations as needed.
• Perform other duties as assigned.

QUALIFICATIONS

1. High school or GED required.
2. One year of customer service and/or data entry experience preferred.
3. General knowledge of computers and office equipment required.
4. Positive, empathic approach and ability to communicate effectively with families.
5. Possess excellent, highly developed listening skills and both written and oral communication skills.
6. Must be detail-oriented, able to think critically and efficiently organized with the ability to maintain detailed records.
7. Exhibits compassion, understanding and enjoys working with children and families.
8. Ability to work effectively in collaboration with diverse groups of people.
9. Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

CYHS CORE VALUES

Commitment - Meeting the needs of those we serve through professional services: Demonstrates a clear commitment to the agency's mission by exhibiting a shared concern for team members and clientele above personal interest. Has a healthy, manageable, and sustainable commitment to doing a job well and going above and beyond when it is truly required. Supports fundraising. Embraces new approaches and discovers ideas to create a better client experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Pursues self-development that enhances job performance.

Compassion – Unconditional empathy for all.

Listens attentively to others and demonstrates an openness toward understanding concerns, feelings, and needs. Makes wise assessments and adjusts behavior and style to effectively address situation. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Service - Community support through professionalism, accessibility, and advocacy.

Demonstrates a desire to serve others and fulfill community needs. Exhibits competence, good judgement, reliability, and polite behavior in order to meet the expectations of clients and the agency. Strives to provide service by means of advocacy.

Integrity - Upholding honesty, ethical principles, and moral values.

Takes responsibility for one's own actions. Acknowledges weaknesses and easily admits mistakes. Accurately assess personal feelings, strengths, and limitations and how they impact relationships. Makes sound judgements and transfers learning from one situation to another.

Teamwork - Collaboration among programs to reflect a diversity of ideas and service delivery.

Builds effective, supportive working relationships with team members. Reaches out to others in different programs for ideas, points out the contribution of others, shares credit, emphasizes team over self, and defines success collectively rather than individually. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Willing to assist other agency employees when they need help and willing to share ideas with others. Able to adjust behavior and style to adapt to needs of others on the team.