ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

Location: Chicago Other locations: Primary Location Only Salary: Competitive Date: Jun 16, 2026

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

Job Description

We are seeking a highly skilled and experienced ServiceNow FSO Architect (Certified Technical Architect) to join our team. The ServiceNow FSO Architect will be the senior technical authority responsible for the design, architecture, and successful delivery of advanced ServiceNow solutions (including Payments, Fraud, Complaints, Disputes) and regulated servicing use cases within Financial Services organizations. This role provides hands-on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance. The CTA leads complex implementations, resolves advanced technical challenges, and ensures delivered solutions meet platform best practices, regulatory standards, and project outcomes. The CTA works closely with delivery teams, stakeholders, and customers to translate business requirements into robust, scalable, and secure technical architectures within the ServiceNow ecosystem.

Your key responsibilities include:

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Skills and Attributes for Success

Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

To qualify for the role, you must have:

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA) Certified Implementation Specialist - CSM Suite Certification – FSO Insurance Professional Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.