Patient Services Representative

Patient Services Representative

We have a full-time position available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package. UCS Healthcare values its employees, providing a culture of mutual respect and opportunities for advancement and growth while making a difference in our communities. If you're seeking a workplace that aligns with your values, where your contributions are appreciated, and where you can make a tangible impact, consider joining our team.

We have a commitment to supporting working parents through our family-friendly policies and practices. We're seeking to create a workplace that supports employees at work and in life. These practices reflect our belief that when people feel supported as whole individuals, they do their best work and thrive.

Job Summary:

Professionally greet and assist clinic visitors and patients both in person and via phone. Perform check-ins and intakes, update patient demographics, verify insurance eligibility, handle inquiries, and manage administrative tasks.

As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare's core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.

Reports To: Patient Services Supervisor

Essential Functions (85%):

• Warmly greet patients and visitors, providing a professional and compassionate first point of contact.
• Efficiently handle inquiries, provide information, and offer assistance to patients and visitors both in person and via telephone.
• Engage patients and team members with check-in procedures, ensuring accurate collection and updating of patient information into an EHR system.
• Complete daily walk-in/telephone intakes.
• Handle administrative duties such as scheduling appointments, filing, and managing correspondence.

Insurance Verification and Benefit Eligibility:

• Verify patient insurance coverage and eligibility for services rendered.
• Explain insurance coverage details and financial responsibilities to patients.

Departmental Communication and Support:

• Collaborate effectively with other departments to ensure seamless patient services.
• Respond to inquiries from various departments within the clinic promptly and professionally.
• Complete and apply training to maintain and enhance knowledge of clinic policies, procedures, and relevant software.
• Attend departmental meetings to stay informed about updates, changes, and improvements.

Other Functions: (15%):

• Balancing and finalizing the cash sheet daily.
• Assisting in departmental projects as needed.
• Complete required training in a timely manner.
• Other duties as assigned

Minimum Required Knowledge, Education, Experience, Skills, and Abilities:

• Proven experience in a customer service or patient-facing role, preferably in a healthcare setting.
• Strong communication skills, both verbal and written, with an emphasis on active listening and empathy.
• Ability to use de-escalation skills in resolving conflict when necessary.
• Ability to work both independently and with a team.

Preferred Knowledge, Education, Experience, Skills, and Abilities:

• Associate degree is preferred.
• Prior experience with insurance verification processes and understanding of healthcare billing procedures. Knowledge of compliance regulations such as HIPAA.
• Familiarity with medical billing, Microsoft Office Suite Software and Teams.

Physical Requirements:

• Must be accessible by phone or email regularly to address operational needs.
• Communicating with others to exchange information.
• Ability to sit for extended periods and work on a computer.
• A valid driver's license is required and liability insurance or an equivalent means of reliable personal transportation and coverage as travel within the state of Iowa may be necessary.

Full-time 40 hours a week. Monday-Friday 8:00 AM-5:00 PM; occasional Saturday opportunities. A shift pay differential currently applies to all Saturday shifts for this position.