Shift Manager

Brand: Moe's Southwest Grill Position status: Full Time Summary The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. They ensure the restaurant team creates quality food and provides quality guest service in a fun, fast‑paced environment, while adhering to company policies, procedures and standards. Essential Functions Ensure the restaurant team is properly trained for prepping, cooking, packaging and serving food in a timely fashion, and that the prepared food meets operational, food safety and brand standards. Manage food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coach restaurant team on operational standards and take corrective action as necessary. Maintain a fun, fast‑paced atmosphere for employees and guests, greeting guests with “Welcome to Moe’s!” and ensuring 100% guest satisfaction in areas of quality, service and cleanliness. Take corrective action as needed. Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensure compliance with food safety and brand standards and enforce proper security procedures to protect guests, employees and assets. Reduce injury or accidents. Complete administrative paperwork timely. Maintain a professional image, including punctuality, cleanliness, uniform and appearance standards. Consistently exhibit actions/behaviors that best demonstrate the company values; perform all other tasks as directed by the company leadership team and the restaurant management and their representatives; always represent Moe’s and Quality Fresca, LLC professionally. Complete other duties assigned. Education and Work Experience Required High school diploma or equivalent preferred. Required Knowledge, Skills, and Abilities Quality guest service skills. Effective communication skills to multiple audiences. Shift management skills. Computer skills. Self‑disciplined and leadership skills. Ability to multitask. Ability to effectively lead a restaurant team to achieve company goals. Adherence to company core values – Quality Way. Physical and Cognitive Requirements While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee may occasionally transport or move up to 50 pounds. The employee must be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in a restaurant environment. Work Environment The noise level in the work environment is usually moderate. #J-18808-Ljbffr