Medical Receptionist (Full-time) - Rheumatology (Louisville, CO)

You're More Than a Front Desk-You're the Face of Our Practice.

From answering the phone and welcoming patients to coordinating check-ins and check-outs, you'll help set the tone for every patient's experience. If you're personable, dependable, organized, and ready to make a difference every day, we want to hear from you!

Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.

We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

Summary:

Boulder Medical Center (BMC) is seeking customer service-oriented candidates to join our collaborative Medical Receptionist team, known internally as Patient Access Associates. This full-time, benefits-eligible position works 40 hours per week, Monday through Thursday, and is based at our Louisville location in the Rheumatology Department.

If you enjoy helping people, staying organized, and creating a welcoming experience, this is an excellent opportunity to apply your customer service skills in a healthcare setting and make a meaningful impact on patients' care journeys.

Join a team of board-certified rheumatologists dedicated to diagnosing and treating autoimmune diseases, inflammatory arthritis, and musculoskeletal conditions affecting the joints, muscles, bones, tendons, and connective tissues. Our providers deliver comprehensive evaluations and personalized treatment plans designed to reduce pain, improve function, and support long-term health and well-being.

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc. 
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol. 
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Keyword: Medical Administrative Assistant, Secretary, Receptionist, Medical, scheduler, patient intake, patient coordinator, front desk, patient access, patient service specialist, patient scheduler,
Required Experience:

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

Location:

• Boulder, CO.

From: Boulder Medical Center