Barback

Job Description

Job Description

About us:

White Rabbit Bar located in San Francisco’s storied Triangle in the Cow Hollow neighbourhood evokes a comfortable living room experience with locals imbibing on cocktails, playing games, and listening to live music, vinyle selections and DJs. Weekend evenings features internationally recognized DJs playing to larger crowds. The space’s history is rooted in live music having been the launching pad for many well-known rock n’ roll icons as The Matrix, including The Doors, Jimi Hendrix, Janis Joplin and owner and musician Marty Balin’s own group, Jefferson Airplane. The bar’s namesake track, White Rabbit, was recorded in the bar in the 60s with vocals by Grace Slick. PlumpJack Group assumed ownership in 2000 as the MatrixFillmore and transitioned to the White Rabbit with a rebrand in 2018.

Purpose of the role:

To support the bartenders in preparing and servicing the bar in a continuing effort to deliver outstanding guest service.

Responsibilities:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Lead Bartender or General Manager, when necessary, to ensure customer satisfaction.
• Retrieve orders from storeroom, visually check stock and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery.
• Prepare the bar by cutting, slicing, and peeling perishable garnishes and fruits, mixing and pouring juices and storing back-up supplies in prescribed containers.
• Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice and produce.
• Maintain cleanliness of bar area, beer lockers, refrigerators, and storage areas in accordance with federal, state, local and company codes.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To make the Lead Bartender or Managers aware of all guest comments and complaints.
• To follow all specified procedures to properly open and close the bar, including following shift checklists, handling bar keys, running POS reports, and performing all necessary side work.
• To be completely familiar with the company's beverage lines and drink recipes.
• To review and verify the previous shift’s inventory, at the beginning of every shift.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To represent PlumpJack in a positive and professional manner as requested and continually promote the bar internally and externally by attending special events when requested and building relationships both on and off the property.
• To promote and comply with all policies and procedures of PlumpJack.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To maintain the cleanliness and safety of work areas at all times.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross training, as directed.
• To adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook.
• To report to work as scheduled and be prepared to start work.
• To remain at work for the entire work shift, except for meal and rest periods or when required to leave on authorized PlumpJack business.

Minimum Candidate requirements:

• Previous bar experience preferred.
• Must have current Food Handler and Responsible Beverage Service Certificate that reviews all California liquor laws.
• Basic knowledge of foods, service standards and procedures.
• Detail oriented, organized and efficient.
• Diplomatic and calm with strong verbal communication skills.
• Courteous, friendly and professional manner.
• Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

Working Conditions:

Works indoors throughout shift in clean, adequately lighted bar area. Work areas may be crowded or noisy. Makes frequent trips to storage room and dishwashing area where air may be moist, warm and odorous from cleaning glassware. Storage room floor is uneven, and stairs may be slippery from moisture.

Physical Demands:

Stands and walks short distances throughout shift. Bends, stoops, reaches, pushes and lifts to perform routine tasks. Frequently required to handle and move objects weighing up to 50 lbs. over short distances. Frequent use of stairs, daily. Must be able to work well under pressure.

Required Hours…

• Must be available to work nights, weekends, and holidays