Remote Senior Resolution Lead: Customer Escalations
Ashley Digital
Ashley Digital in the United States is seeking a seasoned customer escalations specialist to own high-stakes cases from escalation through final resolution across all channels. The role emphasizes independent decision-making, excellent written communication, and fluency with modern CRM and AI tools.
You will collaborate with cross-functional teams, leverage AI-assisted workflows, and drive one-touch resolutions while reducing customer friction.
#J-18808-LjbffrVacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Remote Senior Resolution Lead: Customer Escalations in United States vacancy
- ...OneTrust, LLC in San Francisco, CA, is seeking a Senior Customer Escalations Manager to lead resolution of complex, high-priority issues. You will be the trusted point of contact for customers during challenging situations and will coordinate cross-functional teams to...CustomerSenior
OneTrust
San Francisco, CA2 days ago - Bio-Rad Laboratories is seeking a Customer Inventory Specialist Supervisor to lead our Inventory Management team. This role balances strategic leadership... ...coach specialists, set priorities, and own high-level escalations across multiple functions such as Customer Care,...Remote jobCustomerSenior
- ...and roadside industry with a remote-first, inclusive culture. This senior support role is part of the... ...Secondary Logistics team, handling escalations and driving timely resolutions while supporting pilots and... ...for clients. A patient, customer-first mindset is essential....Remote workCustomerSenior
Honk
United States1 day ago - ...Technology Solutions in Washington, DC seeks a Senior IT Helpdesk Specialist to provide advanced desk-side and remote IT services to end-users on a government contract... ..., delivering expert troubleshooting and customer-focused support with a focus on uptime and service...Remote workCustomerSeniorContract work
ASRC Federal Holding Company
Washington DC5 days ago - ...Thermo Fisher Scientific company, is seeking a Customer Service Experience Manager based in the United States to lead complex escalations, analyze trends, and drive improvements... ...assessments and data-driven recommendations. Remote work options are available. The role...Remote workCustomerSenior
Clario, Inc.
United States5 days ago - ...Clario is seeking a Lead Customer Service Experience Manager to connect Customer Care, customers, and internal teams. You will guide complex escalations, align expectations, and use data and AI tools to improve the customer experience while maintaining strong relationships...Remote workCustomerSenior
Clario, Inc.
Salem, OR4 days ago - ...the company is seeking a Senior Escalations Program Manager to own complex customer escalations and drive durable improvements... ...cross-functional resources, leading executive-level communications, and driving rapid, high-quality resolution for high-severity customer issues...Remote workCustomerSenior
Samsara
United States4 days ago $26.15 - $43.58 per hour
...to hear from you.The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances,... ...teams (Sales, Legal, Customer Service) to resolve payment... ...: Fully remote (or mostly remote if near...Remote workCustomerSeniorFull timeWork experience placementWork at officeWork from homeMcKesson
Carson City, NV4 days ago$116.8k - $146k
...to receive an alert: Lead Fabrication Execution... ...arrangement, blending remote flexibility with regular... ...proficiency. Provide escalation support to APX engineering... ...leadership, ensuring resolution of technical issues... ...Quality Integrity and Trust Customer Focus and Innovation...Remote workCustomerSeniorWork at officeFlexible hoursShift workWestinghouse Electric Company
New York, NY3 days ago$133.63k - $173.72k
...SOLV Energy is a leading provider of infrastructure... ...Summary: The Senior Commissioning... ...balancing, reporting, and escalation from early... ...This role is fully remote. Specific location... ...contractual milestones, and customer commitments.... .... Strong conflict-resolution, negotiation,...Remote workCustomerSeniorHourly payContract workWork at officeSOLV Energy, Inc.
Austin, TX5 days ago- ...Toast is seeking a Senior Manager of Escalations to lead the Escalations organization across Boston, Omaha, and remote offices. You will set operating frameworks, own resolution quality, and provide executive... ...frameworks for a growing global customer base. #J-18808-Ljbffr...Remote workCustomerSenior
Toast Inc
Boston, MA3 days ago $150k - $205k
...Need Location: Fully remote – U.S. only (no time... ...seeking a mission-driven Senior Incident Response... ...dual-hats as Tier 3 escalation for the SOC. You will... ...knowledge to drive them to resolution. Lead & Mentor: Run... ...efficiently integrate our customer’s missions and...Remote workCustomerSeniorFull timeTemporary workImmediate startMonday to FridayFlexible hours$110k - $200k
...re hiring a Subsystem Lead (SSL) to own the avionics... ...those targets, and escalate to program leadership... ...management (ECO/ERB), anomaly resolution, and configuration... ...leadership, and customers.PREFERRED QUALIFICATIONSMaster... ...location. Occasional remote work possible.Work...Remote workCustomerSeniorPermanent employmentFull timeTemporary workFixed term contractCasual workWork at officeFlexible hoursTrue Anomaly
Denver, CO1 day ago- ...Venture Medical, LLC, a leading wound-care company... ...a full-time Senior Collections & Recovery... ...strategy to drive resolution of past-due... ...unapplied cash. Review customer aging reports and... ...and external escalation paths (legal, executive... ...Conditions: Remote working environment...Remote workCustomerSeniorFull timeWork at office
Venture Medical
New York, NY3 days ago - ...Managing escalated customer issues, the full-time Senior Escalations Specialist will serve as the primary point of contact... ...for customers, ensuring timely resolutions and maintaining strong relationships with stakeholders in a remote environment. Key responsibilities...Remote workCustomerSeniorFull time
Virtual Vocations Inc
United States1 day ago - ...Publications - Sponsor Dedicated - Remote Based Syneos Health is a leading fully integrated... ...built to accelerate customer success. We translate unique... .... Leads the resolution of comments from the client... ...solutions to resolve issues, escalating as appropriate....Remote workCustomerSeniorContract workFlexible hours
Syneos Health Inc
Tallahassee, FL5 days ago - ...and strength of Spectrum.The Senior Lead Project / Program Manager... ...governance, prioritization, issue resolution, and organizational... ...executive expectations to maximize customer and business value.Pilot new... ...proper documentation, escalation and change control processes...Remote workCustomerSeniorLocal areaVisa sponsorship
Spectrum Charter
Charlotte, NC1 day ago $57.47k - $82.88k
...motivated Knowledge Center (KC) Escalation Lead to analyze and resolve... ...ticket follows the email-based Customer-Confirmed Ticket Closure... ...resources to expedite issue resolution. You will also identify areas... ...satisfaction. This is a primarily remote position and an excellent...Remote workCustomerFull timeFor contractorsShift workNight shiftWeekend workAfternoon shift- ...Mission Lane is seeking a Senior Operations Lead, Fraud to guide a growing team protecting... ...from fraud while balancing customer experience. You will coach, escalate cases, and drive improvements in... ...function scales across the US, with a remote-first work model and...Remote workCustomerSenior
Mission Lane
United States3 days ago $80k
A leading cannabis startup in New York is seeking a Customer Experience Manager to oversee external communications and ensure... ...practices, and addressing escalated issues. The ideal candidate will... ...in customer service. This fully remote position offers a starting salary...Remote workCustomerSeniorNABIS
United States2 days ago$210k - $260k
...experienced Executive Escalations Manager to be a founding... ..., and running them to resolution alongside cross-... ...easier than the last Lead a recurring escalations... ...& safety operations, customer support, or a related... ...communication—you can brief a senior leader in three...CustomerSeniorFor contractorsWork at officeRelocationVisa sponsorshipWork visaFlexible hoursAnthropic Limited
New York, NY4 days ago- ...Patriot Software is a remote-first, product-led tech company on a mission to make... ...fast, simple, and affordable. This Lead, Tax Resolution Specialist III role combines 70%... ...and communicate clear resolutions to customers. Take escalated customer calls, perform quality checks...Remote workCustomerLocal areaHome officeMonday to FridayFlexible hours
Patriot Software
United States1 day ago - ...IQVIA in Irving, TX is seeking a Lead IT Specialist to provide advanced technical... ...issues, coordinate IT projects, handle escalations, and maintain documentation, while delivering outstanding customer service via phone, email, remote, and onsite support. #J-18808-LjbffrRemote workCustomerSenior
IQVIA
Irving, TX4 days ago - Req ID: 139027 Remote Position: Hybrid Region: Americas... ...reports to the Customer Experience (CX) organization... ..., and managing escalations on mission-critical networks... ...issues/escalations resolutions. The Network Engineer... ...approach, we partner with leading companies in Aerospace...Remote workCustomerSeniorWork at office
Celestica
Richardson, TX3 days ago - ...exclusively with Workday customers since 2008 to deliver compliant... ...The Tax Notice Resolution Specialist Lead serves as a key technical... ...agency notices, supporting escalations, and acting as a subject-matter... ...leadership preferred. #LI-REMOTE You are encouraged to...Remote workCustomerFull timeWork at officeLocal area
- ...breakthroughs, or bringing leading edge products to... ...team is looking for a Senior Embedded Firmware Lead... ...validation, platform, and customer-facing engineering... ...programs on track across remote teams and geographies.... ...field requests and escalations from the Customer Applications...Remote workCustomerSenior
AMD
Santa Clara, CA4 days ago - ...Amazon Immigration is seeking a strategic US Sr. Customer Advocacy Manager to lead the team that owns end-to-end escalations for Amazon’s US business. You will architect a... ...program, build capability, and serve as a senior escalation authority trusted to make high-judgment...CustomerSenior
Amazon
Arlington, VA5 days ago - ...Architect - Data 360 Location: REMOTE (USA) Duration: 4+ Months (... ...architectures to drive enhanced customer insights and seamless system... ...Solution Design: Lead the design and implementation... ...structures, field mappings, identity resolution rules, and processing flows....Remote workCustomerSenior
- ...solutions for our global customer base, typically leading a project workstream. You... ...when to push back, when to escalate, and when to go above and... ...and empathy, including in a remote working situation. Sound ability... ...to formally present to senior Client audiences • Strong...Remote workCustomerSeniorLive in
Kainos
Indianapolis, IN3 days ago $67.7k - $115.1k
...Site Contract LeadApply: Remote (Pre-Approved): USA-NC-... ...LeadSyneos Health is a leading fully-integrated life sciences... ...built to accelerate customer success. We partner with... ...for CRO site contract escalations Own the intake, triage, and resolution of escalations from CRO...Remote workCustomerSeniorFull timeContract workFlexible hoursSyneos Health Inc
Raleigh, NC5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Senior Resolution Lead: Customer Escalations. Be the first to apply!
Related searches
- support specialist remote United States
- quality manager remote United States
- remote reviewer United States
- brand manager remote United States
- marketing assistant remote United States
- remote director United States
- automation engineer remote United States
- it manager remote United States
- cyber security engineer remote United States
- global remote customer service jobs United States