Expert, Virtual Business - Overland Park |On-site|

Job Overview As an Expert, Virtual Business, at T‑Mobile, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone and execute the full‑cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as an Expert, Virtual Business. Job Responsibilities Customer Communication: Engage in daily customer communication and follow‑up using various tools to complete outbound and inbound phone calls, emails, and online meetings and appointments. Follow up on leads from marketing campaigns, call lists, and referrals. Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product and service messaging to meet individual customer needs. Sales Process: Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress. Training: Attend all required product and service training to gain in‑depth knowledge of T‑Mobile for Business products and services. Education and Work Experience High School Diploma or GED (Required) 2 years inside, outside, retail, or similar sales position (Preferred) 1‑2 years experience in customer service, sales and/or retention (Preferred) Knowledge, Skills and Abilities Communication: Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Self‑Motivation: Self‑motivated with a results‑driven mindset, demonstrating initiative and the ability to work independently. Teamwork: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. Technology Proficiency: Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. Age: At least 18 years of age (Required) Legal Authorization: Legally authorized to work in the United States (Required) Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Total Target Cash Pay Range: $56,900 – $102,600, inclusive of target incentives Base Pay Range: $39,830 – $71,820. The actual starting pay will vary within this range based on location, qualifications, and experience. Benefits Medical, dental, and vision insurance Flexible spending account 401(k) with company match Employee stock grants and employee stock purchase plan Paid time off and up to 12 paid holidays (≈4 weeks for full‑time, ≈2½ weeks for part‑time) Paid parental and family leave Family building benefits Back‑up care and childcare subsidy Tuition assistance and college coaching Short- and long-term disability coverage Voluntary accident and disability insurance Voluntary long‑term care insurance Mobile service and home internet discounts Pet insurance Commuter and transit programs Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email View email address on click.appcast.io‑mobile.com or call View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile