CRIMINAL INFORMATION SYSTEMS SUPERVISOR

Criminal Information Systems Supervisor – Booking & Intake

UNCLASSIFIED POSITION IN THE FULTON COUNTY SHERIFF'S OFFICE MUST BE FLEXIBLE TO WORK VARIOUS SHIFTS AS NEEDED, AND ON HOLIDAYS AND WEEKENDS

POSITION OVERVIEW

The Criminal Information Systems Supervisor provides hands-on leadership and operational oversight for the Criminal Information Systems Unit within the booking and intake section of a detention facility. This working-supervisor role is responsible for supervising Criminal Information Systems Technicians, ensuring accurate and timely processing of criminal justice information, and performing technical duties alongside staff in a fast-paced, high-volume environment.

KEY RESPONSIBILITIES:

Leadership & Supervision

• Supervise, mentor, and evaluate Criminal Information Systems Technicians assigned to booking and intake operations.
• Provide daily direction, assign tasks, and monitor workflow to maintain efficient, 24/7 operational coverage.
• Promote a professional, accountable, and team-oriented work environment.

Hands-On Operational Work

• Perform the same technical duties as technicians, including data entry, verification, and system updates during booking and release processes.
• Assist with complex or high-priority entries, corrections, and validations.
• Support staff during peak workload periods, emergencies, or staffing shortages.
• Ensure all criminal justice information is processed accurately and in accordance with legal and regulatory requirements.

Booking & Intake System Responsibilities

• Oversee the entry, validation, and maintenance of arrest charges, warrants, holds, detainers, and release documentation.
• Ensure proper use of criminal justice information systems such as GCIC/NCIC, CJIS platforms, AFIS/biometric systems, and local jail management systems.
• Coordinate with arresting agencies, courts, and internal detention staff to resolve discrepancies or missing information.
• Monitor timelines to ensure compliance with statutory requirements for booking, identification, and record submission.

Training & Staff Development

• Develop and deliver training for new and existing staff on booking procedures, system use, data accuracy, and compliance standards.
• Maintain up-to-date knowledge of system changes, policy updates, and best practices.
• Create and update standard operating procedures, training materials, and reference guides.

Quality Assurance & Compliance

• Conduct regular audits of booking entries, warrants, and criminal history submissions to ensure accuracy and compliance with CJIS, NCIC, and state regulations.
• Prepare audit reports and implement corrective actions when necessary.
• Serve as a point of contact during internal and external audits or inspections.

System Administration & Coordination

• Assist with user access management, system troubleshooting, and coordination with IT or vendor support.
• Participate in testing and implementation of system upgrades or new technologies.
• Identify workflow inefficiencies and recommend process improvements.

QUALIFICATIONS:

• Associate's degree and four (4) years of work experience with criminal justice information systems in a detention, law enforcement, or criminal records environment; two (2) years of experience as a Criminal Information Systems (CIS) Technician.
• Knowledge of booking and intake procedures, criminal history standards, and CJIS/NCIC compliance requirements.
• Demonstrated supervisory or lead experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work accurately under pressure while maintaining confidentiality and security standards.
• Willingness to work flexible hours, including weekends or holidays.

Preferred Qualifications

• Georgia Crime Information Center (GCIC) Certification; Criminal Justice Information Systems (CJIS) Network Operator Training; Security and Awareness Training.
• Experience developing training materials or standard operating procedures.

Working Conditions

• Work performed in a secure detention facility environment.
• Requires shift work, weekends, holidays, or on-call availability.
• Requires strict adherence to confidentiality, accuracy, compliance standards, and security protocols.