Suite Attendant Rough Riders

Suite Attendant Rough Riders

Proof of the Pudding, the food service provider for the Frisco Roughriders, is looking for Suite Servers. In this role, you will provide excellent customer service, help create a positive dining experience, be responsible for the distribution of food items to customers in a banquet and or suite setting and to provide exceptional customer service to all Proof of the Pudding guests and clients. Adhere to food safety standards and TABC Standards. We are offering competitive pay and on-the-job training at one of the most scenic venues in Frisco.

This is seasonal/part-time work as business needs are dictated by athletic events and catered events.

Essential Duties and Responsibilities:

• Ensure the setting up of suites, clubs, and buffet stations which may include dcor.
• Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques.
• Set out, move, and carry food products and equipment from prep area to service area.
• Refill buffets as needed with full understanding of what is being served.
• Provide excellent guest service experience while working in a very fast-paced environment.
• Keep work area clean and coordinate actions with the FOH Manager to ensure flawless customer service.
• Managing time effectively.
• Performing basic cleaning tasks as needed or directed.
• Maintain good grooming and personal hygiene.
• Knowledge of event menu items and their contents.
• Ensure all sanitation procedures are followed.
• Performs other related duties as required.

Qualifications:

Education and/or Experience:

• High school diploma or equivalent
• Knowledge of upscale/VIP service styles required.
• Communicate well and convey instructions written and verbal
• Must work well in a team environment
• Ability to work independently and in a high-stress, fast-paced environment
• Must be able to perform simple mathematical calculations
• Food Handler Certification
• ServSafe certified or is available to receive training.
• TABC certified or is available to receive training.
• Live within or near Frisco, TX.

Specialized Qualifications:

• Excellent listening and communication skills.
• Renowned time management and organization skills
• Strong Customer Service skills with the desire to go above and beyond a client's needs.
• The ability to work alone and as a team.
• Strong attention to detail and the ability to learn and adapt quickly.
• Must be exceedingly responsible and accountable.

Work Environment:

The work environment for this position will be event operations and working throughout Frisco Roughriders Field.

Uniform Requirements:

Adherence to Company Uniform Requirements outlined in the Associate Handbook, uniform requirements outlined in your orientation guidelines.

Physical Demands:

• Prolonged periods of being in one place, moving through the Premium spaces, storage rooms and suites.
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items.
• Ability to perform physical tasks, such as but not limited to, lifting approx. 30+ lbs.
• Basic reading and mathematical skills.

Core Value and Competency Requirements:

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct.
• Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.