Office Representative - Clinical

Building Name: Porter - Primary Care - Brandon Location Address: 61 Court Drive, Brandon Vermont Regular Department: Porter - Primary Care - Brandon Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day Primary Shift: 8:30 AM - 5:00 PM Weekend Needs: None Salary Range: Min $21.03 Mid $26.14 Max $31.25 Recruiter: Melissa Cummings At Porter Medical Center we are improving the health of our community, one patient at a time. Overview: We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This role is the first point of contact for patients, providing excellent service both in person and over the phone while ensuring efficient office operations. Education: High School Diploma or equivalent Key Responsibilities: Greet and check in patients in a professional and welcoming manner Answer incoming calls and manage patient inquiries Schedule, update, and maintain appointments Collect co-pays and verify/update patient demographic and insurance information Support referral coordination, including scheduling and tracking Maintain accurate records and ensure confidentiality Assist with daily office operations, including opening/closing and end-of-day balancing Qualifications: Strong customer service and communication skills Ability to multitask in a fast-paced environment Basic computer and office equipment proficiency Knowledge of medical terminology (preferred) Experience: Prior experience in a medical office, front desk, or customer service role preferred BENEFIT ELIGIBLE! Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include: Medical, Dental and Vision Insurance 403(b) Retirement Plan Tuition Advance Program Combined Time Off (CTO) - paid holidays, vacation, sick and personal time Employee Assistance Program (EAP) Employee Discounts Pet Insurance This is a bargaining union position. University of Vermont Health - Porter Medical Center is located in the heart of beautiful Middlebury, Vermont. We are comprised of a 25-bed acute care facility, a 98-bed skilled nursing facility which includes a memory care unit, short-term rehabilitation unit and a long-term care unit, and a network of primary care and specialty medical practices throughout Addison County and the town of Brandon.