Service Manager

Job Description

Job Description

Salary: $55,000-$65,000

Who We Are:

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

We are proud to have earned a place on theInc. 5000List of the Fastest Growing Companies in the United States from 2021 to 2024, as well as the 2021Better Business Bureau Torch Award for Ethics.These recognitions reflect our commitment to quality and integrity in everything we do.Additional recognitions include:

• Recognized in thePCT Top 100as one of the largest and fastest-growing pest control companies in North America
• Named to theGator100 Listof fastest-growing Gator-led companiesfour years in a row, ranking No. 24 in 2025
• Ranked#1 Pest Control Company in Floridaby Top Rated Local based on more than 10,000 five-star reviews
• Winner of the2023 FLCAJ Readers Choice Platinum Awardfor pest control services

What We Offer:

• Competitive pay with bonus/commission potential
• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
  
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus

Your Opportunity:

We are seeking an experienced, highly motivated, and organized individual to join our team as aService Manager! The successful candidate will be responsible for managing a team of technicians, ensuring quality service delivery to our clients, and driving growth for our company. Our Service Managers are responsible for ensuring their team functions effectively, operates efficiently and maintains the highest levels of customer satisfaction.

• Manage a team of service technicians, providing guidance and support as needed
• Monitor daily service activities, ensuring all appointments are completed on time and according to company standards
• Train and develop service technicians, ensuring they have the necessary skills and knowledge to perform their jobs effectively
• Respond to customer inquiries and complaints, ensuring all issues are addressed promptly and to the customer's satisfaction
• Monitor department scheduling and ensure technician routes are completed each month
• Inspect, motivate, and evaluate your team of technicians
• Maintaining inventory and monitoring product usage by individual technicians
• Review service tickets and notes for quality control
• Encouraging technicians to submit leads to the sales department
• Facilitate continual training for technicians, sales reps, and office staff

If you are a self-starter with a passion for providing exceptional customer service and a desire to grow with a dynamic and innovative pest control company, we encourage you to apply for this exciting opportunity!

Requirements:

• Valid Florida drivers license with a clean driving record isrequired
• Minimum of 2 years experience as a Manager is required (must be listed on resume to include the company)
• Exceptional written, verbal, and interpersonal communication skills with the ability to interact effectively with customers, team members, and other stakeholders
• Strong leadership and management skills with the ability to motivate and inspire a team of technicians
• Working knowledge of pest control products, equipment, and techniques
• Must be comfortable working outside and in confined spaces including attics and crawl spaces as necessary
  

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over10,000 five-star reviewsacross platforms like Google, Yelp, and Angies List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
• The pest management industry is rapidly expanding and offers a recession-resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our teams evolving needs.Were committed to your success now and in the future.

What to Expect During the Hiring Process:

After submitting your application, our HR Team may reach out to conduct an initial phone screening. Qualified candidates will then be invited to an in-person interview at our Fort Lauderdale office location or a Zoom interview.

Background Check Statement:

Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.

Employment requires current eligibility to legally work in the United States