Customer Service Agent

Customer Service Return Agent (CSA)

Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

Key Responsibilities:

• Greet returning customers with professionalism and a positive attitude.
• Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
• Accurately process rental returns, including payment reconciliation and documentation.
• Address customer questions, concerns, or complaints with courtesy and efficiency.
• Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
• Maintain accurate records and assist with reporting as required.
• Support team members and perform additional tasks to help maintain smooth operations.
• Promote a safe, clean, and compliant work environment.

Qualifications:

• Excellent communication and customer service skills.
• Positive, friendly, and team-oriented attitude.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Previous customer service or rental experience is a plus.
• Valid driver’s license with a clean driving record required.

Perks & Benefits:

• Paid Time Off (PTO) & Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Career Advancement Opportunities
• Tuition Reimbursement
• Training & Development
• Service Awards

About the Tom Wood Group:

• Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

Employment Requirements:

Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.