ROOM ATTENDANT

Room Attendant

TownePlace Suites San Antonio Airport - San Antonio, TX 78216

Position Type: Full Time Job Shift: Day

Description

• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.

• Changes sheets, makes beds and vacuums in both stay-over and check out guest rooms.

• Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.

• Cleans all mirrors.

• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.

• Reports needed repairs of unsafe conditions to the supervisor.

• Responds to requests from guests, supervisors or management in a timely and efficient manner.

• Maintains linen cart and supplies neat and organized to department standards.

• Maintains the security of equipment, keys, and supplies issued each day.

• Reports lost and found articles to the supervisor.

• Replaces light bulbs

• Transports trash and waste to disposal area.

• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.

• Cleans rooms in accordance to the specific brand and company minutes per room standard

• Follows procedures for team cleaning and self-inspecting program.

• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.

• Keeps maid station clean and organized, and makes rollaway beds.

• Provides a professional image at all times through appearance and dress.

• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management