Server - Novecento Aventura

Job Description

Job Description

Summary of Position:

Total focus on guest service, hospitality, and engagement. Creates a relationship with each guest while serving them, using our steps of service in concert with menu knowledge and descriptive suggestions to offer a full “Novecento Experience” to each and every guest, resulting in both total guest satisfaction as well as incremental sales growth.

Duties & Responsabilities:

• Welcome and greet guests. By employing the steps of service with each and every guest, ensure all guests feel comfortable and well cared-for.
• Inform guests of specials and menu changes. Promote value-driven menus and promotions as these are designed to both delight the guest and create return guests.
• Make recommendations you genuinely feel your guests will enjoy. Suggest cocktails, wine, and beer, or non-alcoholic beverages as appropriate, appetizers, salads, entrees, side dishes, and desserts.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Direct and assist server assistant[s] to deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain impeccable table maintenance and a perfectly-set and manicured station.
• Monitor and observe guest dining experience to ensure we can anticipate and accommodate any and all guest needs. Be consistently focused on replacement/refilled beverages as well as the overall pace of the meal. Inform managers immediately of any issues or potential issues. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist busy teammates with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Perform side work at the start and end of each shift as required by service station assignment.
• Other duties may be assigned.

Qualifications:

• Must be at least 21 years of age.
• Must have a strong knowledge of dining room service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Ability to work in a fast-paced, high stress environment, while still delivering on our promises to our guests, ensuring a team-focused environment.
• Must be able to read, write, speak, and understand English.
• Flexibility to work evenings, weekends, and holidays as needed.