Onsite Support Specialist - New Haven, CT

Field

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Patient Focus, Integrity, Innovation, Impact and Empathy.

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Assist Olympus personnel with the installation of equipment. Coordinate schedules with audiovisual providers and boom manufacturers for installation. Set-up and break-down of plug & play video tower/system equipment according to IFU instructions. Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs. Provide clinical equipment management support on all Olympus equipment(pre-intra & post-op). Evaluate and resolve equipment malfunctions as necessary. Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc. Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation. Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc. Follow procedures to notify, track, and report lost or damaged equipment. Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment. Monitor and, if requested reasonably, report the Customer's Olympus repair expenditures; Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned. Adhere to HIPAA and other related patient confidentiality policies and procedures at all times. Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required. Solid working knowledge of electronics and audiovisual equipment. Basic computer skills, including Microsoft Office; Must be comfortable with public speaking, delivering an in-service/demonstration to a group. Consistently delivering superior customer service. Travel less than 20% annually. Potential overnight and air travel. Ability to work flexible hours as needed in a 40 hours work week. Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Competitive salaries, annual bonus and 401(k)* with company match

Comprehensive medical, dental, vision coverage effective on start date

24/7 Employee Assistance Program

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center**

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Dedicated Training Resources and Learning & Development Programs

The anticipated starting base pay range for this full-time position working at this location is $28.00-$29.00 plus potential for annual bonus (subject to plan eligibility and other requirements).

As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ).

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Connecticut (US-CT) || New haven || Field Service