Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency officially opened its doors in August 2025, and we’ve built a talented team of four professionals who are passionate about helping others while enjoying a positive, collaborative work environment. Before opening the agency, I spent 25 years as a business owner in the bridal industry selling wedding gowns across the country. I was ready for a new chapter, and having been a loyal State Farm customer - I reached out to my own agent, which sparked my journey into agency ownership.

I’ve always loved being deeply connected to my community, and that continues to be a big part of who I am today. I currently serve on Solutions Utah Board in Salt Lake City, where I help advocate for local initiatives and policies that make a difference. I’m fortunate to have a wide network of local business owners, friends, and colleagues, and I love spending my free time practicing yoga and enjoying the outdoors on my recreational vehicles.

We offer a great mix of benefits, including health coverage, license reimbursement, and strong work-life balance. Team members also have the opportunity to earn up to two monthly bonuses based on performance.

Our agency culture is one of growth, accountability, and teamwork. We have a beautiful office in a supportive community, and we’re looking for driven, motivated individuals who want to be part of something special. Insurance experience and licensing are preferred, but more than anything, we value enthusiasm, integrity, and a strong desire to learn and succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nicole Hutchings - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.