Senior Helpdesk Access Manager

Job Description

Job Description

Senior Helpdesk Access ManagerFt. Belvoir, VA At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works. Our TeamAt IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth. We're looking for people who:Are curious and excited about technologyLike solving problems and figuring things outCan take initiative but also enjoy working with a teamWant to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*  Responsibilities:Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each weekManage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hoursProvide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics managementManage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requestsManage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-knowManage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once dailyMaintain the Army organization structure within JEMS, ensuring alignment with the Army command structureServe as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnelCommunicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSOCreate and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 monthsMaintain and update Transaction Metrics log on a weekly basisProduce ad hoc metrics reports within 2 business days of Government requestEngage with organizations within the Army Intelligence Community to discuss mission requirementsReview entitlements currently shared with the Army Intelligence Community on a regular basisSearch and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlementsEnsure organizations and missions are properly aligned in entitlement management systemsAnswer Help Desk dedicated phone line and check voicemail periodically throughout shiftMonitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hoursManage and update Help Desk websites on SIPR and JWICS; update website regularly as information changesUpdate the Help Desk handout on a monthly basis  Requirements:Bachelor 's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experienceAbility to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification/IT Level II within 30 calendar days of indoctrination at HQ INSCOM4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of InterestDemonstrated experience instructing and conducting training for military audiencesDemonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operationsDemonstrated understanding of organizational messaging in DoD or ICExperience drafting briefing slides to clearly articulate complex issues and proceduresActive Security clearance required IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions. #clearance