Business Analyst

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title:  Business Analyst

Job Type : Full-time Exempt

Reports to : Sr Business Analyst

Location : Austin, TX

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: Citizens is seeking a PMO Business Analyst to serve as a strategic partner within the Project Management Office, driving consistent, high-quality business analysis across enterprise initiatives. This role leads requirements planning, process optimization, and solution validation in support of project and portfolio delivery, ensuring alignment with organizational priorities and PMO standards. The PMO Business Analyst works closely with project managers, business leaders, and technology teams to translate business needs into actionable requirements, support governance and reporting, and enable the successful execution of both strategic and operational projects. With strong collaboration and leadership skills, this role contributes to the continuous improvement of PMO practices and strengthens delivery discipline across the organization.

WHAT YOU WILL GET TO DO

1. Business Analysis & Requirements Management

• Lead requirements-gathering workshops with stakeholders to identify processes, workflows, data needs, and business objectives.
• Translate business needs into clear and actionable requirements, user stories, and process documentation.
• Partner with technical teams to ensure business and functional requirements are accurately implemented.
• Oversee business process improvement initiatives, driving efficiency and scalability.

1. Strategic Projects & Stakeholder Engagement

• Serve as a key liaison between business units and technology teams, ensuring alignment of project deliverables with organizational strategy.
• Provide clear updates on requirements, risks, and issues to executive sponsors and project stakeholders.
• Partner with project managers to define timelines, milestones, and deliverables, ensuring business alignment throughout the project lifecycle.
• Present findings and recommendations to senior leadership and business partners.

1. Continuous Improvement & Quality

• Establish standards and templates for BA deliverables, ensuring consistency across the organization.
• Conduct peer reviews of analyst work products to maintain quality and accuracy.
• Identify opportunities to streamline business processes and improve system usability.
• Drive lessons-learned sessions and incorporate improvements into BA methodologies.

WHAT YOU NEED TO SUCCEED 

• Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or related field.
• 2–5 years of experience in business analysis, including requirements elicitation, documentation, and stakeholder collaboration.
• Strong knowledge of business process improvement, requirements elicitation, and solution validation.
• Familiarity with Agile, Scrum, and Waterfall project methodologies.
• Excellent communication and facilitation skills, with proven ability to engage stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in Microsoft Office Suite (Project, Visio, Word, Excel, Outlook) and SharePoint.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.