Admissions Representative

Position Overview Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison. We are admissions professionals dedicated to recruiting, admitting and enrolling the next generation of UW-Madison undergraduates. Admissions Representatives assist prospective students and families with questions about how to apply, admissions requirements, deadlines, application materials, as well as campus visits and general information about the University. This position is an excellent opportunity to develop advanced communication, customer service, leadership, and interpersonal skills; gain experience in an office environment; and represent the University while assisting prospective students and their families. Key Details Start Date: 09/01/2026 Hours per week: Minimum 10, Maximum 12 Schedule: In-person, Monday through Friday 8:15am-4:15pm, one evening per month for staff meetings. Additional hours during high-volume peaks are a plus. Location: Not remote Salary: Minimum $13.00 per hour Number of positions: 6 Qualifications Previous experience working in customer service or with the public is preferred. UW-Madison undergraduate in good academic standing. Can start this summer and continue at UW-Madison for at least three consecutive semesters. Knowledge, Skills & Abilities Effective communicator, including written and oral communication skills. Ability to adapt quickly to new technology such as call center software, student database software (PeopleSoft), Salesforce, Teams, Zoom, new applications and programs. Self-motivated, detail-oriented and a team player. Open to feedback and able to adapt to change. Knowledgeable about the university and campus life. Maintain confidentiality with documents and information. Willing to perform other assigned tasks. Position Summary / Job Duties Admissions Representatives assist prospective students and families with questions about how to apply, admissions requirements, deadlines, application materials, as well as campus visits and general information about the University. Job Responsibilities Answer incoming phone calls and emails from prospective students and families. Staff OAR front desk and assist with in-person visitor questions. Provide timely and accurate answers to all questions. Stay current with changes to the admissions process and other office-wide and team updates. Apply personal experiences and knowledge of the university to answer questions from prospective families and students. Maintain confidentiality and compliance with FERPA laws regarding sensitive information provided by prospective students while handling their individual cases and assistance requests. Potential to create and support projects that benefit the Office of Admissions and Recruitment. There is also the possibility for an increase in hourly wage for students who stay with the office more than one semester, and for position, wage, and responsibility advancement for those who stay more than one year. Application Materials Resume Cover letter: page one—tell us about yourself, your involvement as a Badger, and how you can share that experience with future Badgers and their families. Include a screenshot of your schedule on page two. Physical Demands May have some light lifting. Institutional Statements Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background—people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, visit diversity.wisc.edu. Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at #J-18808-Ljbffr University of Wisconsin - Madison