Clinical Patient Access Specialist

Job Description

Job Description

Description:

Reports to: VP of Healthcare Initiatives 

 

Operating entity: NPS Healthcare

 

Location: Brentwood, TN; Nashville, TN; or Remote 

 

Employment status: Temporary Full-time Hourly

 

Schedule: Monday-Friday 40 hours per week

 

FLSA classification: Temporary Non-exempt

 

Anticipated Project Timeline: 3-6 months or until project completion 

 

Credentials required: MD, DO or APRN preferred; RN

Position Summary

The Clinical Patient Access Specialist conducts structured patient outreach to established or assigned patients, administers a standardized sexual health questionnaire, documents responses, identifies access barriers, and supports appropriate follow-up and connection to care. The role may be filled at the RN, APRN, or physician level. 

Essential Duties and Responsibilities

· Conduct confidential sexual health assessments, obtain comprehensive histories, perform risk assessments, and complete appropriate clinical evaluations.

· Provide evidence-based education, counseling, prevention planning, and shared decision-making in a culturally responsive, medically accurate trauma-informed, and LGBTQ+ affirming manner.

· Conduct appropriate follow-up communications, including outreach for results, treatment, adherence, missed appointments, and retention in care.

· Support patient access by identifying barriers and providing practical solutions. 

· Accurately document all patient call attempts and outcomes in the designated Call Tracker each workday. 

· Meet the daily call-volume expectations and complete assigned calling shifts in accordance with the current Patient Call Policy, including all applicable scheduling, documentation, and patient-contact requirements.

· Support relationship-building efforts with community organizations, healthcare partners, industry groups, and other stakeholders.

· Collaborate with Compliance, Finance, Human Resources, and Information Technology, to achieve organizational objectives.

Referral, Linkage and Care Coordination

· Refer and link patients to STI and HIV testing services at Nashville CARES and/or CARES 360 Clinic (633 Thompson Lane) in phase 1, and to the same provider(s) at 100 Oaks once the on-site STI testing facility is open (phase 2). Upon request, a patient may also be referred to a different testing service. 

· Coordinate referrals for new-patient establishment and for continued/ongoing care with appropriate providers, including the Vanderbilt Comprehensive Care Center (VCCC), Nashville CARES / CARES 360 Clinic, and other community medical providers.

· Facilitate warm hand-offs, assist with appointment scheduling, and confirm that patients are successfully connected to the referred service or provider.

· Serve as a consistent point of contact who helps patients navigate the sexual health and HIV/STI care continuum.

· Identify barriers to care (e.g., cost, transportation, scheduling, stigma, or fear), and refer to Nashville CARES, the VCCC, or additional community partners for resolutions and service provisions.

Required Qualifications

· Qualification for at least one selected tier: (a) active, unrestricted RN license; (b) active, unrestricted APRN/NP authority and applicable national certification; or (c) active, unrestricted physician license. 

· Ability to use Microsoft 365, video-conferencing tools, call-tracking systems, etc. 

· Successful completion of required background, exclusion, credentialing, education, employment, and drug-screen processes, as applicable.

· Carry out additional duties as assigned. 

· The candidate must be able and willing to travel locally, regionally, and nationally to support marketing, communications, and community engagement activities. 

· Excellent communication and interpersonal skills.

· Strong typing and data entry skills.

· Positive attitude; energetic, flexible, and professional with exceptional phone etiquette.

· Ability to operate efficiently in a fast-paced environment while fostering positive patient relationships.

Documentation, Confidentiality, & Compliance

· Maintain accurate, timely, and confidential documentation in the electronic health record EHR) and/or patient navigation system, including but not limited to eClincialWorks.

· Adhere to HIPAA and all applicable federal and state confidentiality requirements, including 42 CFR Part 2 where applicable.

· Practice strictly within the scope of the individual’s professional license and applicable laws.

· Support program data collection and reporting requirements (e.g., quality, grant, Ryan White, and/or 340B program metrics, as applicable).

Preferred Qualifications

· One to three years of experience in patient outreach, ambulatory care, telehealth, sexual health, HIV care, public health, care coordination, or patient access.

· Spanish/Bilingual speaker 

· Experience serving people living with HIV, LGBTQ+ communities, communities of color, and patients affected by stigma or access barriers.

· Knowledge of PrEP, PEP, Doxy-PEP, HIV/STI prevention and treatment, Ryan White programs, FQHCs, or the 340B environment appropriate to the selected tier.

· Demonstrated ability to build rapport and provide culturally responsive, nonjudgmental, and affirming support in an ethnically, culturally, and racially diverse environment.

· One to three (1–3) years of experience working in a setting that partners with a nonprofit organization or Covered Entity participating in the 340B Drug Pricing Program.

· Strategic thinking and the ability to align clinical activities and initiatives with organizational goals.

· Experience working in an ethnically, culturally, and racially diverse environment.

· Ability to establish positive rapport, build relationships, and provide culturally sensitive patient care.

· Experience working with companies or nonprofit organizations that provide direct care or services to patients living with HIV and/or patients who identify as part of the LGBTQ+ community.

· Foundational knowledge of, or willingness to develop knowledge regarding, key concepts and terminology relevant to LGBTQ+ populations, including pronoun usage, sex, sexual orientation, gender, gender identity, and intersectionality.

Performance Expectations

· Complete assigned outreach and follow-up within established timeframes.

· Maintain timely, accurate, and complete documentation with no unaddressed clinical escalations.

· Meet daily and weekly quality and productivity targets.

· Demonstrate respectful, affirming communication and consistent compliance with privacy and patient-safety procedures.

Compensation Tiers

Tier                     Hourly rate

LPN                     $45

RN                       $55

APRN/NP/PA    $70

MD/DO              $80

TIMELINE, BENEFITS, & PROCESSES

· This position is open for immediate fill.

· Benefits include competitive compensation ($45 - $80 per hour). Additional certification can increase the hourly rate incrementally, subject to NPS Healthcare's determination.

· For more information or to submit your resume, email View email address on ziprecruiter.com Cover letters are optional. No phone calls will be accepted.

Equal Employment Opportunity

NPS Healthcare is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and organizational need, without discrimination prohibited by applicable law. NPS Healthcare welcomes applicants of diverse backgrounds and lived experiences and will provide reasonable accommodations to qualified individuals with disabilities unless doing so would create an undue hardship.

Requirements: