General Manager

Job Description

Job Description

POSITION: Café General Manager

CLASSIFICATION​: Exempt

• Reports to the District Manager
• Direct Reports: Shift Leads, Baristas, and Food Prep Positions

About Equator
In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more.  Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.
Position Summary  
The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café. 

Key Responsibilities

• Sets a standard of conscientiously hiring, training, developing, and retaining employees
• Continuously develop self and team
• Inspires and creates a positive environment 
• Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings 
• Create timely and complete schedules, taking the business and employees needs into consideration
• Completes payroll accurately and submits it within the proper time frame
• Models hospitality and is in service to the customer
• Acts to resolve customer concerns and is always looking for ways to make the experience better 
• Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
• Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
• Completes required inventories and accurate ordering in the proper time frame 
• Manage the store’s financial performance and costs to include accurate cash controls and product ordering 
• Completes the weekly financial corporate requirements accurately and in a timely manner
• Is relentless in finding ways to drive sales and create new customers
• Monitors Key Performance Indicators and is always looking for areas to improve 

Compensation will be commensurate with experience.

We’d love for you to use the video answer feature for our screening questions! It’s a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role!

This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.  

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.