Japanese Guest Experience Officer (Speaker) | AYANA Komodo
AYANA Hospitality
AYANA Hospitality is excited to offer the position of Japanese Guest Experience Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.
Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Experience Manager when needed
Ensure compliance with health and quality standards
Requirements
Fluent in Japanese (with a minimum N2 certification for Japanese speakers), and strong command of the English language
Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric approach
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
- ...Responsibilities: Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their... ...and quality standards Requirements Only for Japanese Expatriate Minimum 2 years experience in the same position or related fields in the hospitality...Japanese language skills
- ...Proactively target Wedding and MICE opportunities, especially Japanese markets Proactively sell the hotels’ event spaces and drive... ...with assigned MICE agencies Requirements Minimum 2 years experience in the same position or related fields in the hospitality...Japanese language skillsLocal area
- ...AYANA Hospitality is seeking a motivated and skilled Japanese Sales Manager to enhance our sales efforts in the Japanese market. In this role, you will be responsible... ...are a plus). Minimum of 2-3 years of sales experience in the hospitality or travel industry. Proven...Japanese language skills
- ...advisor on employee relations issues, policy interpretation, and grievance resolution. The ideal candidate will have substantial experience in employee relations, excellent communication skills, and a thorough understanding of labor laws and best practices. Responsibilities...Suggested
- ...centralize credit documentation Review business processes and recommend improvements Requirements Minimum 3 years of relevant experience in credit and/or credit operations, preferably in a tech startup or financial services company Strong knowledge of unsecured...SuggestedRelocation
- ...Management/ Information Technology/Information Systems/informatics Engineering. · Minimum of 10 years of experience in governance, risk management, and compliance (GRC). · Minimum experience of 5 (five) years in data privacy...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Japanese Guest Experience Officer (Speaker) | AYANA Komodo. Be the first to apply!
