Front Desk Receptionist & Medical Assistant

Job Description

Job Description

SCENT Houston is a physician-owned ENT practice dedicated to providing exceptional, personalized care to adult and pediatric patients. We are looking for a friendly, dependable, motivated, and detail-oriented team member to join our growing practice. This position involves both front desk responsibilities and medical assistant duties, making it an excellent opportunity for someone who enjoys patient interaction, thrives in a fast-paced environment, and wants to expand their skills in healthcare.

Key Responsibilities

Front Desk / Administrative Duties

• Greet patients warmly and provide an excellent patient experience.
• Answer incoming phone calls, schedule appointments, and respond to patient inquiries.
• Manage patient check-in and check-out, including insurance verification and collection of copays and balances.
• Maintain accurate patient demographics, medical records, and appointment schedules.
• Coordinate referrals, medical records requests, and patient communications.
• Assist with prior authorizations and other administrative tasks as needed.
• Maintain a professional, organized, and welcoming reception area.

Medical Assistant / Clinical Duties

• Escort patients to examination rooms and obtain medical histories, vital signs, and relevant clinical information.
• Prepare examination rooms and assist the physician during patient visits and procedures.
• Clean, disinfect, and sterilize medical instruments and equipment.
• Assist with ENT-specific examinations and procedures, including nasal endoscopy, ear examinations, and other in-office treatments.
• Coordinate diagnostic testing, prescriptions, referrals, and patient follow-up instructions.
• Maintain clinical supplies, monitor inventory, and ensure examination rooms are properly stocked.
• Document patient information accurately in the electronic medical record (EMR).
• Follow HIPAA, OSHA, and infection control protocols.

Qualifications

Required:

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy medical office.
• Professional, positive attitude and willingness to work as part of a team.
• Dependability, punctuality, and a strong work ethic.
• Comfort with computers and electronic medical records.
• Willingness to learn both administrative and clinical responsibilities.

Preferred:

• Previous experience in a medical office, particularly ENT or another specialty practice.
• Experience with medical scheduling, insurance verification, and patient registration.
• Medical assistant training or certification.
• Familiarity with medical terminology and EMR systems.
• Bilingual in English and Spanish is a plus.

What We're Looking For

Our ideal candidate is someone who genuinely enjoys helping people and takes pride in providing excellent patient care. We value individuals who are proactive, adaptable, and willing to take initiative rather than waiting to be asked.

Because we are a small, collaborative practice, teamwork is essential. Everyone plays an important role in ensuring our patients receive efficient, compassionate, and high-quality care.

We are especially interested in candidates who:

• Have a warm, outgoing personality and enjoy interacting with patients.
• Can remain calm, professional, and organized during busy clinic days.
• Are comfortable switching between front desk and clinical responsibilities.
• Take ownership of their work and follow through on assigned tasks.
• Are eager to learn new skills and grow professionally.

Why Join SCENT Houston?

• Work directly with an experienced, board-certified ENT physician.
• Join a friendly, collaborative, physician-owned practice.
• Gain hands-on experience in a specialty medical setting.
• Enjoy a weekday schedule with no routine weekend or overnight shifts.
• Develop valuable clinical and administrative healthcare skills.
• Make a meaningful difference in patients' lives.

How to Apply

Please submit your resume along with a brief introduction describing your relevant experience and why you would be a good fit for our team.

We look forward to meeting you!

SCENT Houston is an equal opportunity employer. We welcome qualified applicants from all backgrounds.