Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Oakland, TN

Main Street Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-20 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule, MondayFriday, with rotating availability on the 2nd and 4th Saturday of each month (9:00 AM1:00 PM). No on-call or emergency coverage required.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About us:

Main Street Animal Clinic has been a trusted part of the Oakland, TN community for years, offering a full spectrum of small animal medicine and surgery. Our 4-doctor team is supported by a close-knit staff that takes pride in both medical excellence and genuine client care.

Our culture is friendly, appreciative, and growth-oriented. Many of our team members have developed from entry-level roles into advanced positions, and we're proud of the mentorship environment we've built. Oakland itself is a welcoming small town with affordable living and a family-friendly pace close enough to Memphis for city amenities, without the city hustle.

If you're looking for a place where your work is valued, your growth is supported, and your patients and clients become like family we'd love to meet you