Customer Service Specialist - Operations (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.


Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.

Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Customer Service Specialist to join our Operations team based in our Farmington, CT office on a hybrid schedule. This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff. Responsible for supporting a variety of needs for insureds, agents, internal operations, and underwriting partners. Some of the Customer Service Specialist responsibilities include but are not limited to:

• Responsible for responding to or directing emails received in multiple shared email boxes from agents, insureds and field office personnel.
• Fields phone calls from agents, insureds and field office personnel.
• Assists insureds within the navigation of external websites for insurance coverage.
• Provides Loss Runs, copies of policies and other documents as requested.
• Researches, escalates, and follows through on any reported issues identifying a breakdown in service.

Requirements

• Ability to demonstrate analytical, decision making, problem solving, and organizational skills.
• Must be able to communicate professionally and effectively using oral and written communication
• Must be able to work both independently, as a member of a team, and have the ability to interact with a diverse group of individuals.
• Demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department.
• Must maintain a high level of accuracy and follow-through on commitments.
• Requires the ability to maintain confidential information.
• Ability to follow work instructions as directed
• Ability to stay focused and productive during required working hours.
• Phone usage required for more than 60% of the day.

Education And Experience

• High school diploma required.
• Some college is preferred.
• 1-3 years' customer service experience is preferred.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary for this position is: $50,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $50,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.


Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.


Check out our Glassdoor reviews to see why people love working for Intact!


Our promise to you

Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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Equal Opportunity Employer
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