Customer Service Representative

Customer Service Representative

Greets and assists guests and/or donors. Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW. The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed. Duties include, but are not limited to:

• Ensures guest service standards are met.
• Utilizes the "Guest Ready" book to help keep the store clean and organized.
• Acknowledges and greets guests who come within 10 feet.
• Asks guests to "Round-Up" to generate funds to support programs.
• Accurately processes guest merchandise-return transactions.
• Witnesses Team Member purchases, according to policy.
• Completes quarterly Safety Analysis.
• Monitors potential safety hazards, reports them, and helps correct them.
• Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
• Applies Guest Service standards; providing clean and organized work area at check stands.
• Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.

Requirements:

• Knowledge of merchandise, cash register operations, and change-making.
• Ability to work with people having different abilities.
• Able to perform repetitive tasks independently.
• Knowledge of current trends helpful.
• Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights a must).
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Physical Requirements:

• Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
• Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to stand, stoop, bend, or carry for extended periods.
• Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Able to go up and down steps.
• Tolerance to extreme changes in temperature and humidity.

Experience:

• 0-2 years
• High school/Equivalent
• Knowledge of merchandise, cash register operations, and change-making.
• Ability to work with people having different abilities.
• Able to perform repetitive tasks independently.
• Knowledge of current trends helpful.
• Ability to work flexible hours, days, evenings, and weekends. Available to work all shifts desired.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.