Luxury Retail Sales Supervisor

Job Description

Job Description

Description:

Position title: Sales Supervisor

Department : Boutique Retail Store

Reports to: Store Manager

Employment status: Temporary/Permanent /Full-Time/Part-Time

FLSA status: Non-Exempt

Effective Date:

Revised Date: October 7, 2024

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

J ob Summary: Responsible for answering customer questions and selling products to meet their sales goals which are generally met consistently. They typically have a few years of sales experience and are usually being trained for a higher position.

Responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention, merchandising, and adherence to all company policies and store standards. 

Essential Duties & Responsibilities:

• Handles all aspects of Sales and Customer Service.
• Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
• Generates and maximizing sales by convincing clients to purchase the company’s products.
• Maintains an awareness of all product knowledge and merchandise care information.
• Stays updated on new items and customer service guidelines and store policies.
• Develops and maintains client books.
• Keeps records of sales.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
• Greets, serves and advises clients with outstanding customer service and a friendly smile.
• Gift wraps and bags items for customers. 
• Assists with mailings, answers phone, and takes care of phone orders.
• Assists in floor moves, merchandising, and displays. 
• Assists in processing and replenishing merchandise.
• Participates in receiving and monitoring floor stock.
• Stocks and re-stocks shelves, counters, and/or tables with merchandise. 
• Tags merchandise as needed (not only during sales periods).
• Keeps the sales floor clean and orderly and practice the highest standards of general housekeeping.

Adhere to all company policies, procedures and practices.

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. 
• Works on special projects as necessary.
• Any other duties as assigned by management.

Requirements:

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
• Five plus years’ high-end retail, boutique or sales related work experience.
• Understand inventory, customer’s sales experience and merchandising.
• Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
• Proficient with the UPS System.
• Properly prepare and send shipments.
• Properly receive and check shipments.
• Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation. 
• Read and understand work-related materials. 
• Ability to freely access all areas of the store including selling floor, stock area, and register area. 
• Ability to operate and use all equipment necessary to run the store. 
• Experience with researching and exploring new trends in the marketplace. 
• May travel between boutiques as necessary for business reasons.
• Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
• Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to read, count and write to accurately complete all documentation. 
• Read and understand work-related materials. 
• Ability to freely access all areas of the store including selling floor, stock area, and register area. 
• An understanding of the French language would be a plus.

Physical Demands & Working Conditions:

• Climbing: Ascending or descending ladders, stairs, etc.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. 
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. 
• Kneeling: Bending legs at knee to come to a rest on knee or knees. 
• Crouching: Bending the body downward and forward by bending leg and spine. 
• Reaching: Extending hand(s) and arm(s) in any direction. 
• Standing: Remaining upright on the feet, particularly for sustained periods of time. 
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. 
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. 
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. 
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. 
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. 
• Grasping: Applying pressure to an object with the fingers and palm. 
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. 
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. 

The physical requirements of this position:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. 

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. 

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.