Implementation Coordinator

Implementation Coordinator

As an Implementation Coordinator, you'll support the post-sale onboarding experience for Humanly's enterprise and mid-market customers. You'll work alongside Implementation Managers to keep projects organized, on track, and moving toward go-live—owning the details that make implementations feel smooth and predictable. You're a strong communicator, highly organized, and energized by helping customers and internal teams coordinate effectively.

Implementation Support & Coordination

• Support end-to-end implementations from kickoff through go-live by coordinating tasks, timelines, and stakeholders
• Schedule and help facilitate discovery sessions, working sessions, trainings, and status updates
• Maintain implementation project plans, ensuring milestones, dependencies, and next steps are clearly documented
• Track action items and follow-ups so nothing falls through the cracks

Platform Setup & Technical Coordination

• Support the team by configuring Humanly's platform (AI Recruiter, AI Interviewer, Talent CRM, ATS integrations) to match customer workflows, under guidance from Implementation Managers
• Support integration setup activities (ATS/HRIS/job boards) by following documented steps, collecting required inputs, and validating readiness
• Help validate field mappings and data flows by organizing customer requirements and coordinating testing steps
• Escalate and document issues clearly when something isn't working as expected

Customer Communication & Internal Partnership

• Provide clear, friendly customer communication about schedules, next steps, and required information
• Prepare meeting agendas, capture notes, and document configuration decisions and handoff details for Customer Success
• Partner closely with Implementation Managers, Customer Success, and (when needed) Product/Engineering to keep customers moving forward
• Contribute to improving internal implementation playbooks, templates, and documentation as the team scales

What We're Looking For

Required

• Strong organizational and project tracking skills; you enjoy keeping plans and details clean and current
• Experience at a tech company or other sophisticated work environment (Internship OK)
• Comfortable working with technical concepts (integrations, data mapping, workflows) even if you're not the person building everything
• Excellent written and verbal communication; you can keep customers informed without creating confusion
• Able to manage multiple projects at once with competing priorities
• Comfortable working in a fast-moving, early-stage environment where processes are still being built
• Available to work onsite at our Bellevue, WA headquarters 4 days per week
• A genuine passion for helping customers achieve success

Nice to Have

• 1+ years of experience in customer operations, implementation coordination, project coordination, or customer success (SaaS preferred)
• Exposure to HR tech (ATS, HRIS, HCM) such as UKG, ADP, Workday, Greenhouse, Lever, iCIMS, or similar
• Experience supporting integrations, field mapping, or implementation checklists
• Background working with high-volume or frontline hiring environments (retail, QSR, healthcare, logistics)
• Experience in a startup or scale-up environment where you've helped build process and documentation

Success in the First 90 Days

• Ramp on Humanly's platform, integrations, and implementation methodology. Shadow active implementations and build relationships with CS, product, and engineering. : Days 1–30
• Support 2–3 active client implementations under guidance. Run meeting logistics, keep plans updated, and begin handling customer coordination independently. : Days 31–60
• Support a broader implementation portfolio with confidence—driving timelines forward, keeping stakeholders aligned, and helping customers go live smoothly with minimal escalations. : Days 61–90

Compensation & Benefits

• Base salary range commensurate with experience
• Equity participation in a high-growth AI company
• Health, dental, and vision coverage
• Unlimited PTO
• Access to a product you can actually be proud to implement

This position is open to candidates located in the following states only: Illinois, Florida, Georgia, South Carolina, Texas, Alabama, Wisconsin, and Maine. Candidates residing outside of these states will not be considered at this time. This is a fully remote role; all work must be performed from within one of the eligible states listed above.

What We Offer

• Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape
• Competitive compensation + equity
• Company sponsored medical, dental, and vision plans for employees
• Learning & development stipend
• Wellness stipend
• 401(k) program
• 12 weeks fully paid parental leave
• Flexible PTO
• Recognition programs and prizes
• Company retreats and team building events!