Security Operations Technician

Job Description

Job Description

Benefits

• Paid training
• On-the-job training
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Full job description

Protect What Powers the Digital World!
Step into a role where vigilance meets technology. As a Security Operations Technician at Whitefiber's Enovum Data Centers, you’ll be the first line of defense for a mission-critical data center—monitoring systems, controlling access, and responding to incidents that keep our operations secure and uninterrupted. If you have sharp situational awareness, a calm approach under pressure, and a passion for protecting critical infrastructure, this is your opportunity to make an impact.

Department: Operations

Reports to: Data Center Manager

Employment Type: Full-time (24/7 12-hour shifts) 2-2-3 shift

Location: Madison, North Carolina

Role Summary

The Security Operations Technician ensures the safety and security of the data center facilities by monitoring access, surveillance systems, and operational alerts. As part of the site’s 24/7 operations team, this position is responsible for maintaining a secure environment, performing regular walkthroughs, monitoring systems in real time, responding to incidents, and escalating issues as per established protocols. The role also provides first-level support for basic operational tickets and coordinates with the Operations team to ensure consistent enforcement of site procedures.

Key Responsibilities:

Facility Security and Surveillance

• Monitor cameras, security and alarm systems in real time to ensure continuous surveillance of the facility.
• Control and record site access in accordance with established security protocols.
• Conduct walkthroughs of interior and exterior areas to identify potential security or safety issues.
• Respond promptly to alarms, unauthorized access, or irregular activity, escalating to the Data Center Manager or on-call supervisor as needed.
• Maintain detailed incident logs and shift reports.

Operational Monitoring

• Supervise environmental and support system dashboards (temperature, power, network alerts, etc.) and escalate anomalies according to the incident management procedure.
• Perform initial triage and resolution of basic alerts or support tickets.
• Coordinate with internal teams and service providers for maintenance or intervention when required.

Compliance and Documentation

• Ensure that all security operations adhere to internal policies and procedures, including access control, visitor management, and emergency response.
• Support audits and compliance verifications by providing accurate logs and documentation.
• Participate in security drills and training sessions to maintain readiness and procedural alignment.

Continuous Improvement

• Contribute to improving site security and monitoring procedures by identifying recurring issues or opportunities for optimization.
• Collaborate with the Operations team to ensure cross-functional awareness and alignment with organizational standards.

Qualifications:

Education & Experience

• Diploma or technical training in security operations, IT systems, or a related field (or equivalent work experience) preferred.
• Prior experience in a 24/7 monitoring or security environment (data center, industrial site, or critical infrastructure) is an asset.
• Familiarity with surveillance systems, biometric access controls, and ticketing tools preferred.

Skills & Attributes

• Strong situational awareness and attention to detail.
• Capacity to respond quickly and calmly in emergency situations.
• Good written and verbal communication skills.
• Ability to work effectively under minimal supervision and within a rotating shift schedule.
• Basic understanding of IT systems and tools (such as M365 suite) and building systems monitoring.

Working Conditions:

• 12-hour shifts to provide continuous 24/7 coverage, including nights, weekends, and holidays.
• Work performed primarily onsite in and surrounding a secure data center environment.
• May involve occasional lifting (up to 25 kg) or extended standing during facility walkthroughs.