Front Desk Associate

Front Desk Associate

PanCare of Florida is seeking a friendly, organized, and customer-focused Front Desk Associate to support daily clinic operations and deliver an excellent patient experience. As the first point of contact in the clinic, you'll set the tone for compassionate, efficient care while supporting administrative functions that keep the clinic running smoothly.

If you enjoy helping others, thrive in a fast-paced environment, and value meaningful work that directly supports community health this role may be a great fit.

What You'll Do

• Liaise with Corporate Office and Subsidiary Entities: Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
• Phone Management: Answer clinic phone calls and direct them to the appropriate department.
• Appointment Scheduling: Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
• Patient Check-in and Notification: Check in patients and notify the clinical staff of their arrival.
• Payment Collection and Checkout: Collect fees for services rendered and assist in checking patients out.
• Patient Chart Maintenance: File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
• Appointment Confirmation: Confirm patient appointments for the following day as assigned.
• Chart Information Processing: Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
• Fax Record Requests: Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient's chart.
• Eligibility Verification: Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Billing Assistance: Support patient billing tasks as assigned by the Clinic Manager and/or Medical Operations Director.
• Cash and Receipt Management: Balance the day sheet and manage cash, checks, and credit card receipts.
• Postage Log Maintenance: Keep an accurate daily postage log.
• Front Office Support: Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
• Attendance: Maintain regular and predictable attendance to support clinic operations.
• Other duties as assigned.

You'll Thrive in This Role If You Are

• Compassionate and patient-centered
• Detail-oriented and accurate in documentation
• Skilled at multitasking and staying organized
• A confident communicator with a customer-service mindset
• Comfortable working with billing and payment discussions
• Team-oriented and adaptable to changing priorities

Required Skills & Abilities

• Communication Skills: Strong verbal and written communication skills to effectively interact with patients, staff, and external entities. Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization.
• Customer Service: Exceptional interpersonal skills to provide a positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy.
• Organizational Skills: Ability to manage multiple tasks, such as scheduling appointments, maintaining patient records, and processing payments, while ensuring accuracy and efficiency.
• Attention to Detail: Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions.
• Time Management: Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner.
• Technology Proficiency: Proficiency in using electronic health records (EHR) systems, scheduling software, fax machines, and other office equipment. Familiarity with billing and appointment scheduling tools is a plus.
• Confidentiality and Privacy Awareness: Knowledge of HIPAA and patient confidentiality standards to ensure sensitive patient information is handled and shared appropriately.
• Problem-Solving Skills: Ability to identify issues or inefficiencies and find solutions, whether in scheduling, patient interaction, or handling operational challenges.
• Teamwork and Collaboration: Ability to work well with other clinic staff, administrative personnel, and medical teams to create a cohesive and effective work environment.
• Adaptability: Ability to adjust to changing priorities, processes, and patient needs, ensuring continued smooth clinic operations.
• Basic Financial Handling: Experience handling cash, checks, credit card transactions, and balancing day sheets accurately.
• Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining high standards of service and accuracy.

Education & Experience

• High school diploma or GED required (some college preferred)
• Minimum 6 months experience in healthcare, administrative work, or customer service required
• Experience in a clinical or medical office setting preferred

Physical Requirements

• Sitting or standing for extended periods
• Walking throughout clinic spaces
• Reaching, bending, filing, and handling office materials
• Lifting up to 25 lbs. (supplies or documents)
• Use of hands for typing, phone operation, and document handling
• Ability to listen clearly and communicate in a busy environment

Why Join PanCare?

When you join PanCare of Florida, you become part of a mission-driven team dedicated to improving access to healthcare in our communities. You'll work in a supportive environment where teamwork, compassion, and patient trust come first.

PanCare of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.

Monday-Friday 12pm-9pm