Software Support Engineer

Job Description

Job Description

*must be located in Central IL to be considered.

**resume must include APQP or will be disqualified

Description

Seeking an experienced Business Systems Analyst to support enterprise APQP (Advanced Product Quality Planning) processes and engineering quality systems. This role will support Requirements Management, Design and Process FMEA (DFMEA/PFMEA), and Control Plan applications by partnering with Engineering, Quality, IT, and software vendors to improve tool effectiveness, user adoption, data quality, and process consistency. The ideal candidate will have experience with APQP methodologies, engineering or quality systems, requirements management, and continuous improvement initiatives within a manufacturing or product development environment.

Key Responsibilities

Support and enhance enterprise tools used for APQP, Requirements Management, DFMEA, PFMEA, and Control Plans.

Gather business requirements and user feedback to identify system and process improvement opportunities.

Troubleshoot application issues and coordinate resolutions with IT teams and software vendors.

Support testing, validation, deployment, and release activities for system enhancements.

Develop and maintain training materials, process documentation, and user support resources.

Monitor tool performance, data quality, and user adoption.

Create and maintain Power BI dashboards and reports to track product development and quality metrics.

Coordinate project activities, communicate status updates, and manage risks and action items.

Serve as a subject matter resource for APQP processes, FMEA methodologies, and engineering quality systems.

Required Qualifications

5+ years of experience supporting engineering, manufacturing, quality, or enterprise business systems.

Experience with APQP, DFMEA, PFMEA, Control Plans, or related quality management processes.

Experience gathering and documenting business requirements.

Experience supporting enterprise applications and end users.

Experience with testing, issue resolution, and process improvement initiatives.

Strong communication and stakeholder management skills.

Power BI reporting and dashboard development experience.

Skills

Application support, Technical support, Troubleshooting, Customer service, Help desk support, Help desk, root cause analysis software, requirement gathering, fmea, apqp, Support, Software support

Top Skills Details

Application support,Technical support,Troubleshooting,Customer service,Help desk support,Help desk,root cause analysis software,requirement gathering,fmea,apqp

Job Type & Location

This is a Contract position based out of Chillicothe, IL.

Pay and Benefits

The pay range for this position is $40.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chillicothe,IL.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.