Front Desk Guest Service Agent

Front Desk Agent Guest Service Agent

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

$20 per hour

The position schedule is 7am - 3pm 5 Tuesday - Saturday.

Job duties include but not limited to the following:

• Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Stays abreast of selling status, rates, and benefits of all hotel package plans.
• Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Requirements:

Qualifications:

• High school diploma or equivalent.
• One year of previous customer service or reservations experience, preferably in a hotel environment
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Ability to multi-task effectively.
• Possess telephone communication skills in terms of the ability to negotiate and sell to potential hotel guests.
• Skilled in basic math and computers.
• Must be available to work a flexible schedule, including weekends and holidays.
• Must have sound judgment and discretional skills and be able to work with little or no supervision
• Must be able to stand for long periods of time.
• Must be proficient in the use of common Windows-based computer programs; knowledge of Opera is a plus.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must be able to lift 25 -- 50 lbs.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.