Resident Billing Coordinator

Job Description

Job Description

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019 , Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today . Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

Job Summary:

Position is primarily responsible for the accounts receivable activity relating to Goodwin House Incorporated. This position includes the preparation of monthly resident statements for Goodwin House Alexandria (GHA) and Goodwin House at Home (GHAH) and the monitoring of delinquent accounts for Goodwin House Alexandria (GHA) and Goodwin House Bailey’s Crossroads (GHBC) on a monthly basis. Position is also responsible for preparing the monthly reconciliation for all GH Accounts Receivable Accounts in the AOD billing system to the general ledger accounts. Position works closely with GHBC Accounts Receivable Coordinator and may be asked to assist with the billing during vacation times, etc. Position will also work closely with the GHA Medical Claims Coordinator.

The pay is: $26/hr-$32/hr based on experience

Principal Duties and Responsibilities :

• Prepares monthly resident statements and ensures that monthly payments and reimbursement entries are correctly posted to individual accounts. Reconciles the monthly fee accounts to the appropriate general ledger accounts
• Runs monthly census reports to determine new admissions for all levels of care Reconcile monthly census in AOD to excel spreadsheet.
• Reviews new contracts to determine that residents are setup with the correct plan on the correct date.
• Tracks new contract information to be sure billing is in receipt of all Insurance information; the information should include copies of the primary and secondary insurance cards which can be passed on to the Medical Claims Coordinator.
• Enters and/or imports various charges into the billing software for medical supplies, pharmacy, dining and resident services as required.
• Oversees end of month activities by ensuring departmental procedures are properly followed as relates to the billing system.
• Oversees or directs the posting of GHA & GHAH cash receipts into the billing software on a weekly basis and reconciles the cash receipt log to the monthly billing register.
• Follows up on delinquent accounts, attempts to collect, and forwards accounts to supervisor for further action as outlined in the collection procedure.
• Serves as back up for billing at GHBC.
• Keeps all business/financial matters in strict confidence and observes HIPAA regulations.
• Maintains Electronic filing system for all GHA residents in the AOD System and Files various monthly reconciliations in the Fortis Scan System. This would include AR Reconciliation and Census Reports.

Qualifications :

• Bachelor Degree preferred in Accounting, Business or Health Care.
• Minimum of four years' progressively responsible accounting experience preferred.
• Ability to communicate and work professionally with peers.
• Ability to organize and prioritize work task, and meet required deadlines.
• Must have an intermediate skill level with Microsoft Word and Excel.
• Ability to complete work thoroughly and accurately, utilizing approved systems of checks and balances

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today . These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.