Intake Specialist

Job Responsibilities Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Intake Specialist who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position provides programmatic and administrative support for autism eligibility operations by coordinating intake activities, managing and maintaining eligibility documentation, communicating with applicants and providers, and ensuring timely and accurate processing of records in accordance with established policies and procedures. Supports efficient service delivery by serving as a liaison between the program, stakeholders, and internal staff to facilitate access to eligibility services. Initiates contact with individuals, families, and caregivers seeking autism eligibility services to confirm receipt of intake materials, explain next steps in the application process, provide guidance regarding required documentation, and respond to questions in accordance with established program policies and procedures. Collects, reviews, scans, uploads, organizes, and maintains applicant eligibility documentation within designated systems to support accurate case records and compliance with agency standards, confidentiality requirements, and program timelines. Monitors pending eligibility files for missing, incomplete, or outdated information. Conducts follow-up communication with applicants, caregivers, medical providers, schools, and other authorized sources to obtain required records and facilitate timely case progression. Responds to autism eligibility inquiries received by telephone, email, fax, written correspondence, and in-person contacts. Provides accurate program information, procedural guidance, referral options, and customer service to stakeholders while exercising discretion and professionalism. Serves as an active member of the eligibility team by providing backup coverage for staff functions, assisting with workflow management, participating in process improvement efforts, and supporting daily operations to ensure continuity of services. Participates in trainings, webinars, meetings, and professional development activities to maintain current knowledge of eligibility requirements, customer service standards, data systems, and best practices related to autism service access. Performs additional duties and special projects as assigned to support division goals, program initiatives, reporting needs, and service delivery priorities. BHDD-OIDD is a part of the state's behavioral health and developmental disabilities agency, providing services for individuals with intellectual and developmental disabilities, mental health conditions and substance use disorders through a wholistic, streamlined and coordinated approach. OIDD assists in the planning, developing, coordinating, and funding services for South Carolinians with the severe, lifelong disabilities of intellectual disability and related disabilities, autism spectrum disorder, traumatic brain injury, and spinal cord injury and similar disability. Minimum And Additional Requirements A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience. Preferred Qualifications Knowledge of general office administration practices, customer service principles, and basic records management, including the handling of confidential information in accordance with agency policies. Familiarity with standard business communication, proper grammar, and basic data entry procedures, as well as a working understanding of office technologies such as computers, scanners, email systems, and Microsoft Office applicants. An awareness of serving individuals with disabilities and supporting families and caregivers in a respectful, professional public service environment. Strong organizational, communication, and time management skills, with the ability to manage multiple priorities, maintain accurate records, and communicate clearly. Additional Comments Employment Contingency: Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General List of Excluded Individuals/Entities screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position. Immunization: If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment. State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster. Employee Referral: The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Benefits Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave S.C. Deferred Compensation Program available (S.C. Deferred Compensation) Retirement benefit choices* State Retirement Plan (SCRS) State Optional Retirement Program (State ORP) Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 Yes No 02 High school diploma or GED Associate's degree Bachelor's degree Master's degree or higher None of the above 03 No experience Less than 1 year 1 to 3 years 4+ years 04 Required Question #J-18808-Ljbffr