L2/L3 Administrator (Jersey City)

L2/L3 Endpoint Support Engineer – Windows / ChromeOS / IGEL Thin Client (Multiple Openings)

Location: Jersey City, NJ — On-site

Type: Contract, 1 year (to start)

About the Role

We're hiring for three Endpoint Support Engineer openings supporting a large, highly secure, 24x7 production environment at a major financial institution. Each role focuses on a different endpoint platform — Windows, ChromeOS, or IGEL thin client — but all three share a common mission: keeping a critical virtual desktop and endpoint delivery platform reliable, secure, and audit-ready.

Candidates should apply to whichever platform matches their strongest hands-on experience. Indicate your platform specialty when applying.

Open Positions

1. Windows Endpoint Support Engineer

• Manage Windows 10/11 endpoint imaging, builds, and deployment (SCCM, Intune, PXE boot)
• Support virtual desktop/published application delivery via Citrix, VMware Horizon, or RDS
• Lead or support Windows migration projects and image rollouts
• Troubleshoot endpoint, authentication, and VDI session issues

2. ChromeOS Endpoint Support Engineer

• Support Chrome OS endpoint reliability and compliance across an enterprise Chromebook fleet
• Manage device policy through Google Admin Console
• Administer Chromebooks via Workspace ONE or similar MDM platforms
• Troubleshoot VPN, Wi-Fi, and certificate-based authentication for ChromeOS devices
• Keep the fleet secure, connected, and audit-ready

3. IGEL Thin Client Support Engineer

• Support IGEL OS thin client devices delivering virtual desktops and published applications via Citrix, VMware Horizon, or RDS
• Manage thin client images, firmware, and profiles via IGEL UMS
• Troubleshoot VDI session, authentication, and performance issues
• Coordinate firmware and image rollouts and environment stabilization efforts

Required Qualifications

• 5+ years of experience supporting enterprise endpoint or VDI environments
• Hands-on experience with one or more of the following: Windows endpoint imaging/deployment (SCCM/Intune), ChromeOS/Chrome Enterprise device management (Google Admin Console), or IGEL OS/eLux thin client platforms (IGEL UMS/eLux Scout)
• Working knowledge of VDI delivery platforms: Citrix, VMware Horizon, or RDS
• Strong troubleshooting skills across endpoint, session, authentication, and performance issues
• Ability to work within a 24x7 on-call rotation supporting critical production systems
• Strong security awareness and operational discipline in regulated, large-scale environments
• Experience working in fast-paced, large-scale enterprise environments