Housekeeping Dispatcher

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For :

An organized and proactive Dispatcher, Housekeeping who will serve as the communication hub for our housekeeping team, ensuring smooth operations and exceptional guest experiences. In this role, you'll coordinate requests, manage room status updates, and keep the team connected so every guest enjoys a clean, welcoming environment. Your ability to stay calm under pressure and maintain accuracy will make you an essential part of our success.

Who You Are :

• Detail-Oriented Coordinator : You thrive on accuracy and organization, ensuring every task is tracked and completed on time.

• Clear Communicator : You excel at keeping information flowing between departments and team members.

• Problem Solver : You anticipate challenges and resolve issues quickly to keep operations running smoothly.

• Team Player : You collaborate effectively and support others to achieve shared goals.

• Guest-Focused Professional : You understand that every interaction impacts the guest experience and act accordingly.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.

• Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.

• Track and update room status, maintaining accurate logs to inform the Front Office and other departments.

• Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.

• Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.

• Attend departmental meetings and provide coverage in related areas when necessary.

• Be familiar with hotel facilities and assist guests with accurate information.

• Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.

• Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• Previous experience in hospitality or relevant industry required.

• Previous experience with dispatching, scheduling, or team coordination preferred.

• Intermediate computer skills and ability to learn property management system (PMS) required.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer, radio, and phone systems.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.