Staff CX Enablement Lead End-to-End Process & Tools

BILL, a rapidly growing fintech company, is seeking a Staff CX Service Enablement Specialist to own design, optimization, and governance of service processes powering BILL’s CX at scale. You will collaborate with CX leadership, IT BizTech, Analytics, Workforce Management, and Risk to drive end-to-end process strategy and measurable outcomes. You will lead cross-functional improvements, define SOPs, and track KPIs while partnering to translate requirements into actionable enablement solutions and #J-18808-Ljbffr