SITEC - Service Now Systems Administrator - MacDill AFB

Required Qualifications: Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA A DoD TS/SCI clearance is required DoD8570.01-M IAT II Working knowledge of ITSM processes and CMDB administration. Strong technical documentation, communication, and stakeholder collaboration skills. Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements. Desired Qualifications: Must beDoW8140 compliant under the Work Role Code 451– Systems Administrator- Intermediate level or higher by 1 Oct 26. 3+ years of experience as a ServiceNow Administrator, with hands‑on experience supporting platform configuration, maintenance, and issue resolution ServiceNow Certified System Administrator (CSA) certification; additional ServiceNow certifications (e.g., Certified Implementation Specialist) a plus Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM Experience with ServiceNow integration tools and APIs Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting Knowledge of database management and SQL (MariaDB) Working knowledge of ITIL processes and ServiceNow best practices Proficiency in ServiceNow scripting languages (JavaScript, Glide/GlideScript) and web technologies (HTML, CSS, AJAX) Strong analytical and problem‑solving skills, with attention to detail Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability Support the implementation and testing of new modules, applications, and enhancements based on business requirements Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders Apply established best practices for ServiceNow administration, including system security, user access, and data integrity Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure Create and maintain documentation for system configurations, processes, and procedures Monitor system performance metrics and report issues and recommendations for improvement to senior administrators Stay current with ServiceNow features and updates relevant to assigned duties Support ServiceNow license management and governance activities (e.g., user, app, API usage, custom tables) #J-18808-Ljbffr Peraton