Customer Service Rep -Spring Dance Hot Tub

Customer Service Representative

Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we're proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring, Caldera, and Freeflow hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

Job Overview

As a Customer Service Representative, you will be the first point of contact for our customers, delivering a friendly and professional experience. In this role, you'll assist with scheduling service appointments, processing orders and payments, and providing product support. You'll play a key role in ensuring customer satisfaction by addressing inquiries efficiently, staying organized, and maintaining a positive, solutions-focused approach in a fast-paced environment.

Compensation Rate: $20.00 /Hourly

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email
• Schedule service appointments and coordinate with technicians to ensure timely completion
• Accurately process orders, payments, and warranty claims
• Assist customers with product information and basic troubleshooting
• Maintain accurate customer records in CRM and POS systems
• Resolve customer concerns with empathy and efficiency
• Support daily office operations and administrative tasks as needed

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Previous customer service or administrative experience
• Strong communication, organizational, and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems
• Positive attitude and a genuine passion for helping others
• Team-oriented mindset

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.