Product Expert

Serve as a primary contact for technical questions and use case development throughout the user lifecycle Provide customer support through chat, email, and Slack Understand different Hex user needs and anticipate future questions Develop technical content, including demo projects, documentation, and videos Identify product weaknesses and common pain points Provide feedback and suggestions to the Product team Troubleshoot complex problems, investigate bugs, and develop creative Hex workflows Work closely with Sales, Product, and Customer teams to understand users and communicate Hex's capabilities Requirements 2+ years of experience as a working data scientist, analyst, or analytics engineer using SQL and Python Beyond-the-basics experience with data science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools Analytical thinking ability to troubleshoot complex problems Strong track record of talking to customers and solving their problems Excellent communication, empathy, feedback-sharing, and relationship-building skills High rate of learning, natural curiosity, and eagerness to debate opinions to find truth Passion for teamwork and willingness to provide honest feedback If based in San Francisco or New York City, willingness to work in the office at least 2 days per week Experience in a user-facing technical capacity, such as Data Consultant or Customer Engineer Familiarity with the contemporary data stack across ETL, storage, BI, and ML Ability to stay up to date with new data-stack developments Core Competencies Demonstrates expertise in SQL and Python for data analysis and problem-solving, while effectively communicating with users to understand their needs and provide technical support. Capable of developing technical content and collaborating with cross-functional teams to enhance product offerings. Highest-signal resume keywords SQL Python Data Science Tooling Customer Support Analytical Thinking ATS Optimization Keywords Hard Skills Data Analysis Troubleshooting Technical Content Development Use Case Development BI Tools Soft Skills Excellent Communication Empathy Relationship Building Curiosity Teamwork Industry Keywords User-Facing Technical Capacity Data Consultant Customer Engineer Product Feedback Technical Support Tools & Technologies Jupyter Notebooks ETL Data Storage Business Intelligence (BI) Machine Learning (ML) #J-18808-Ljbffr Jobtailor