Hotel Front Desk Supervisor - Guest Experience Leader

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Supervisor Full Time Clerical – Rancho Cordova, Homewood Suites, Rancho Cordova, CA, US 7 days ago – Requisition ID: 10290 Salary Range: $17.00 to $18.00 Hourly SUMMARY Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer: Competitive pay Daily Pay Comprehensive benefits for you and your family including medical, vision, dental, 401k, Profit Sharing Paid vacation SUPERVISORY RESPONSIBILITIES Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ESSENTIAL JOB FUNCTIONS Performs functions of Guest Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures Answers inquiries pertaining to hotel policies and services Performs functions of the General Manager in their absence Assists General Manager in conducting staff meetings All other duties as assigned What we are looking for: 0 – 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience #J-18808-Ljbffr