Front Desk

Job Title

Essential Job Functions

Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.

Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.

Ensure that appointment reminder calls to patients are made the day before.

Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.

Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.

Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule and reminding provider of service delays.

Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.

Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.

Complete morning and nightly checklists.

Other Job Functions

Maintain equipment and stocking of supplies.

Ensure the cleaning of the reception work and waiting area.

Other duties as assigned.

Requirements

Education and Experience

High School Diploma or equivalent is required.

Less than 1 year related experience is recommended.

Preferred, but not required: Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

Knowledge, Skills, Abilities

Skills in data entry with high level of accuracy.

Knowledge of billing and collection processes.

Knowledge of clinic flow and processes.

Skills in computer programs such as Microsoft Word, Excel, & Outlook.

Ability to maintain a positive attitude, be flexible, adaptable and willing to help.

Ability to work in an organized fashion with a high attention to detail.

Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.

Ability to handle and defuse stressful or tense situations.

Ability to manage time effectively and multitask.

Ability to communicate effectively verbally and in writing, as well as strong telephone skills.

Ability to communicate fluently in Spanish (writing, reading, and speaking).

Work Environment/Physical Abilities

Must be able to sit, stand, talk and hear for extended periods of time.

Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

General office environment conditions, with moderate noise levels.

May be exposed to potentially dangerous bodily fluids or hazardous chemicals.