Veterinary Assistant

Job Description

HOSPITAL SUPPORT

Veterinary Assistant

Job Description

ROLE TYPE

Cross-Functional Hospital Floater

PRIMARY FOCUS

Hospital readiness, patient support, and client service

About Our Hospital


Heather Ridge Pet Hospital is a well-established, five-doctor small animal practice serving the Sioux Falls community. In addition to comprehensive general practice care, we offer walk-in urgent care Monday through Thursday to help pets and their families when unexpected illnesses and injuries arise. Our team values collaboration, open communication, continued learning, and compassionate care, and we strive to create an environment where team members feel supported while doing meaningful work. Our culture is grounded in dependability, relationships, happiness, honesty, empathy, and education.

Job Summary


The Veterinary Assistant is a flexible, cross-functional member of the hospital team who supports patient care, client service, and daily operations wherever the need is greatest. This role combines essential hospital cleaning and readiness responsibilities with safe patient restraint, exam-room support, client checkout, phone assistance, and other appropriately delegated tasks. The assistant helps the hospital remain clean, organized, welcoming, and efficient while supporting technicians, veterinarians, client service representatives, patients, and clients throughout the day.

Core Values
• Dependability: Arrives prepared and on time, completes assigned cleaning and support duties, communicates changing priorities, and follows through without repeated reminders.
• Relationships: Builds trust with clients and teammates through respectful communication, collaboration, and a willingness to help wherever needed.
• Happiness: Contributes a positive, solutions-focused attitude and helps create a welcoming environment even during busy or stressful periods.
• Honesty: Communicates openly, handles payments and information accurately, acknowledges concerns or errors promptly, and acts with integrity.
• Empathy: Recognizes that patients, clients, and coworkers may be fearful, worried, or overwhelmed and responds with patience, compassion, and respect.
• Education: Actively develops animal-handling, client-service, safety, and hospital-support skills and seeks direction when a task is outside current training or authority.

Key Responsibilities

Hospital Cleanliness, Safety, and Readiness
• Clean and disinfect exam rooms, treatment spaces, kennels, common areas, restrooms, and other assigned hospital spaces according to established protocols.
• Turn over exam rooms promptly between appointments and ensure rooms are clean, stocked, and ready for the next patient.
• Complete laundry, dishes, trash removal, sweeping, mopping, and assigned daily or periodic cleaning duties.
• Restock supplies before they are depleted and promptly report safety hazards, damaged equipment, maintenance concerns, or supply shortages.
• Follow infection-control, personal protective equipment, sharps, chemical-handling, and waste-disposal procedures.

Patient Care and Veterinary Team Support
• Assist veterinarians and veterinary technicians with safe, compassionate patient handling and restraint within demonstrated training and hospital protocols.
• Help weigh and transport patients, prepare rooms, and gather routine supplies for appointments, treatments, or procedures as directed.
• Provide assigned comfort and husbandry support, such as clean bedding, water, walks, and maintaining clean patient areas.
• Observe patients during assigned tasks and promptly report changes, concerns, stress signals, or safety risks to a technician or veterinarian.
• Complete non-licensed, appropriately delegated tasks only after training and demonstrated competency; pause and seek direction when unsure.

Client Communication and Service
• Greet clients warmly, help direct them through the hospital, and maintain a clean and welcoming lobby and client service area.
• Answer incoming calls, place callers on hold appropriately, take accurate messages, and route questions according to hospital procedures.
• Assist with checkout, payment collection, scheduling, and other routine front-desk duties after training.
• Provide approved workflow or wait-time updates and involve a client service representative, technician, veterinarian, or leader when questions exceed the role's training or authority.
• Protect client and patient confidentiality and handle sensitive interactions professionally.

Teamwork and Hospital Flow
• Float among clinical, client service, and hospital-support areas based on patient volume, staffing, and direction from hospital leadership.
• Regularly scan the hospital for unmet needs, prioritize appropriately, and either address the need or communicate it to the correct team member.
• Transition between assignments as priorities change while tracking incomplete work and communicating task status, barriers, and urgent needs.
• Assist with opening, closing, restocking, and end-of-shift handoffs so unfinished tasks or unresolved needs are clearly communicated.
• Work within applicable law, hospital policy, completed training, demonstrated competency, and appropriate supervision; do not independently diagnose, prescribe, create treatment plans, provide medical advice, or perform restricted technical procedures.

Professional Development
• Maintain required competencies and continue developing animal-handling, safety, client-service, and hospital-support skills through training and hands-on learning.
• Participate in team meetings and training, receive feedback constructively, and support hospital goals, standards, and philosophy.

Skills and Qualifications
• Education: High school diploma or equivalent preferred, or an equivalent combination of education and relevant experience.
• Experience: Experience in veterinary medicine, animal care, customer service, healthcare, hospitality, or environmental services is helpful but not required.
• Hospital Support: Willingness and ability to perform cleaning, laundry, restocking, and facility-support duties throughout each shift.
• Judgment and Adaptability: Ability to recognize needs, prioritize competing tasks, adjust to changing workflow, remain calm under pressure, and seek direction appropriately.
• Communication: Strong verbal communication, listening, and customer-service skills with the ability to interact respectfully with clients and team members.
• Technology and Learning: Ability to learn hospital software, phone systems, payment procedures, animal-handling practices, and safety protocols.
• Availability: Ability to work a varied schedule based on hospital needs, which may include opening, closing, or evening coverage. This role is expected to have rotating weekend coverage.

Physical Requirements and Work Environment
• Ability to lift and handle animals or objects up to 45 pounds independently and request assistance or use appropriate equipment for heavier patients or loads.
• Ability to stand, walk, bend, kneel, crouch, reach, twist, type, clean, and perform tasks requiring manual dexterity for extended periods.
• Frequent exposure to animals that may be painful, fearful, unpredictable, or aggressive; zoonotic and infectious diseases; bodily fluids; noise; odors; disinfectants; sharp objects; and hazardous materials.
• Ability to manage emotionally difficult situations, fluctuating workload, and time-sensitive needs while maintaining safety, accuracy, empathy, and professionalism.

Position Expectations


This description reflects the primary responsibilities of the position but is not intended to list every duty. Responsibilities may change based on patient needs, staffing, hospital operations, and the employee's training and legal scope of practice.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose : Give pets and the people who love them more quality years together

Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.


Values : Care Deeply, Do What's Right, One Team, Own It, Shape What's Next


One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.


At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.