Customer Service Specialist

Delivery And Service SpecialistThe Delivery and Service Specialist is responsible for providing efficient district-wide delivery, warehouse, and facility support services to ensure the timely distribution of mail, materials, equipment, and supplies while assisting with the maintenance, safety, and operational readiness of district facilities. This position supports the Maintenance department by performing general facility tasks, assisting skilled trades personnel, maintaining warehouse inventory, responding to service needs, and delivering exceptional customer service to campuses and departments while ensuring compliance with district safety standards and operational procedures.Education/Certification:High school diploma or GED requiredMaintain a valid Texas driver's license and insurableSpecial Knowledge/Skills:Ability to understand and follow verbal and written instructionsAbility to use maps and global positioning systems (GPS) to locate addresses and determine efficient routes for deliveryAbility to use tools and equipment related to job dutiesBasic computer skills for work order systems and documentationStrong attention to detail and organizational skillsAbility to maintain confidentiality and handle sensitive security informationGood communication skills and customer service skillsAbility to prioritize and manage time effectively with a strong sense of urgencyStrong problem-solving skills and ability to work to work independentlyAbility to work collaboratively as part of a teamExperience:1 year of delivery experience preferred but not requiredMajor Responsibilities and Duties:General Responsibilities:USPS mail pick-up and delivery district wide.Make daily deliveries of materials and supplies using district delivery vehicle.Merchandise pick-up from vendor locationsHelp load and unload delivery vehicles using appropriate equipment and assist in moving and storage of materials.Fill in for crossing guard in the morning and afternoon when needed.Help maintain inventory of maintenance and custodial supplies in the warehouse.Assist skilled craftsmen with repair and maintenance of district facilities, HVAC, Electrical, Plumbing, and Security.Pest Control:Remove unwanted pest as needed that may include but not limited to.Snakes, bats, rodents, wasps, and wild gameCommunicate with local pest control vendor as needed for special pest situations.Work Orders & Documentation:Receive, prioritize, and complete work orders in a timely mannerAccurately document work performed, materials used, and time spentFollow up on incomplete or ongoing work orders to ensure resolutionCustomer Service & Public Interaction:Interact professionally with staff, students, vendors and the publicRespond to security related requests and concerns in a timely mannerSafety Compliance & Protocols:Adhere to and support compliance with all district safety procedures, emergency protocols, and state-mandated School safety standards; actively assist in maintaining readiness for audits, inspections, and compliance reviewsAttend and participate in general district safety meetings and trainingsFollow all district safety procedures and emergency protocolsAssist with safety inspections, audits, and security assessmentsSupport emergency response efforts when neededCollaboration & Support:Work closely with campus administrators, district, and department staff to address any needsOther Duties:Deliver School Board memos weekly to School Board membersSet up board room for meetings and trainings.General building maintenance as neededSecure testing materials as required.Fill in for warehouse technician when needed.Observe facility grounds and alert Facilities Director or Assistant Facility Director of issues that need to be addressed by the ground's contractor.Additional Expectations:Maintain professionalism and represent the department and district positively at all timesAdhere to all district policies and proceduresDemonstrate reliability, accountability, and integrity in all aspects of the jobOn time attendance is essential to job successOther duties as requiredWorking Conditions:Mental Demands/Physical Demands/Environmental Factors:Frequent walking, standing, bending, and lifting. Ability to lift and carry equipment (up to approximately 50 lbs). Work both indoors and outdoors in varying weather conditions. May require occasional after-hours or emergency response work