Facilities Manager

Facilities Manager

Lead the Facilities Team

• Coach, develop, and drive engagement with Facilities Team members and Porters

• Ensure all team members are adequately trained, equipped, and held to a high standard

• Delegate tasks clearly and follow up to ensure timely, quality completion

• Build a team culture of pride, ownership, and proactive problem solving

Manage Venue Maintenance and Operations

• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure

• Monitor the operation and proper use of all equipment, building systems, and technology

• Manage use and inventory of spare parts, maintenance supplies, and equipment

• Collaborate with the Operations team on building and grounds maintenance priorities

Control Costs and Compliance

• Control department budgets and spending with accountability for fiscal performance

• Maintain all safety, health, and environmental policies and procedures

• Ensure all city, county, state, and federal maintenance regulations are met

• Maintain a clean driving record and manage vendor relationships effectively

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or team members

• Ensure facilities standards support the overall guest experience

• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes

• Maintains a track record of on-time, high-quality completion of maintenance and repair work

• Fosters urgency in the team for resolving maintenance issues before they impact guests

• Leads the team to persist and perform even when facing complex or high-priority repairs

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance metrics and holds Team members accountable for quality and completion standards

• Accepts responsibility for venue condition and takes decisive action when standards slip

• Ensures full compliance with safety, health, and regulatory requirements at all times

• Follows through on commitments to Operations leadership, vendors, and the broader team

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency

• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning

• Aligns Facilities priorities and work plans with the broader Operations team's needs

• Balances preventive maintenance with reactive repair demands across a high-volume venue

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Coaches others on how to build effective maintenance teams and addresses performance gaps directly

• Communicates clear goals, safety standards, and roles to all facilities team members

• Ensures the team has the right technical skill mix and leverages individual strengths effectively

• Rewards team efforts and accomplishments to build a culture of pride and ownership

Qualifications

• 3+ years of facilities management experience for a large or multi-unit venue
• Certificate and two years of documentable HVAC or electrical journeyman-level experience
• Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair
• Experience building and leading a team, highly preferred
• High school diploma or equivalent
• Must have a clean driving record
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law

Physical Requirements

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Lift and Move Things: Handle items up to 50 lb., with comfort in lifting, bending, stooping, and carrying
• On Your Feet: Expect to be on your feet and physically active throughout the full shift
• Heights and Climbing: Ability to maneuver up and down ladders and stairs regularly
• All Conditions: Ability to work in extreme weather conditions for extended periods of time
• Active Tasks: Constantly engaged in physical maintenance and repair activities throughout the venue

Sounds like a fit? We can't wait to meet you!

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that's just for starters for those who qualify. View playmaker benefits here.