Collections Representative

Collections Supervisor

Responsible for the supervision of the collections of outstanding accounts receivable self pay dollars and other aspects of collections, resolving customer concerns and reducing the self pay account receivable delinquency.

Qualifications

Education and Experience

Associate's Degree - Business or Healthcare (Required)

or High School Diploma or GED and 4 years of additional relevant experience (Required)

Work Experience

Experience in a collections role within a health care setting or => 3 years Experience in a collections role within a health care setting (Required)

Organization Skills, Communication Skills, Interpersonal Skills, Customer Relations

Mathematical, Analytical, Grammar/Spelling, Red/Comprehend Written Instructions

Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Skills and General Clerical Skills

Licenses and Certifications

CPAR (Certified Patient Account Rep) within 1year of employment (Required)

Essential Functions:

Supervises the collection efforts of all self pay accounts

Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts

Maintains and monitors in house payment plans

Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained

Understanding of collection laws as well as insurance payer and collection issues

Utilizes available statutory and regulatory directives to secure payment for the organization

Timely review and monitor assigned accounts for collection efforts while providing good customer service

Collect payments in accordance with health system policies

Identify issues or concerns that attribute to account delinquency and report to the Manager

Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account

Locate and monitor overdue accounts, using collection software and predictive dialer

Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met

Job Knowledge:

Possesses current and comprehensive skills and knowledge to perform all parts of the job effectively and efficiently

Exhibits ability to learn and apply new skills, professional knowledge, and expertise, as well as guide the team in learning new and applying new skills

Requires minimal day -to-day direction to perform responsibilities

Acts as a resource in the area of specialty and is able to share best practices and answer questions as needed

Additional Duties

Adheres to the hospital and departmental attendance and punctuality guidelines

Performs all job responsibilities in alignment with the core values, mission and vision of the organization

Performs other duties as required and completes all job functions as per departmental policies and procedures

Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs)

Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs

For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills

Wears protective clothing and equipment as appropriate