Senior Manager, HR Shared Services

Job Description

Job Description

Senior Manager, HR Shared Services
Komatsu (An MRA Member)
Milwaukee, WI Onsite

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Join Komatsu and Be Part of Something Big!

Job Overview

The Senior Manager, HR Shared Services is responsible for leading the delivery of centralized HR operations that support employees throughout the entire employee lifecycle. This role oversees key HR operations functions including employee lifecycle administration (onboarding through offboarding), HRIS data integrity, HR compliance, and process optimization. Working closely with HR Centers of Excellence, HR Business Partners, IT, Finance, and Legal, this leader drives operational excellence, standardization, and scalable HR solutions that support business growth.

Key Job Responsibilities

• Lead, coach, and develop a high-performing HR Shared Services team.
• Oversee employee lifecycle processes, including onboarding, offboarding, job changes, leave administration, and employment verifications.
• Ensure accurate, timely, and compliant HR transactions while delivering an outstanding employee experience.
• Establish, monitor, and improve service level agreements (SLAs) and key performance indicators (KPIs).
• Analyze operational metrics to identify trends and drive continuous process improvements.
• Partner with HRIS to optimize systems, improve data integrity, and expand employee self-service capabilities.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Develop and maintain standard operating procedures, process documentation, and audit controls.
• Administer leave of absence programs, including FMLA, ADA accommodations, and disability programs.
• Manage annual benefits open enrollment, vendor coordination, employee communications, and regulatory compliance.
• Serve as the primary escalation point for complex employee benefits inquiries.
• Lead or support cross-functional HR initiatives, including technology implementations, process redesign, organizational changes, and M&A integration activities.

Qualifications/Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field required
• Minimum of 7 years of progressive HR experience, including at least 3 years leading an HR Operations, HR Shared Services, or HR team.
• Experience building or managing centralized HR service delivery functions.
• Strong knowledge of HR operations, employee lifecycle processes, and U.S. employment laws, including FMLA, ADA, and related regulations.
• Experience working with HRIS platforms and leveraging technology to improve efficiency and service delivery.
• Demonstrated leadership, coaching, and team development skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and relationship-building skills with the ability to influence across all levels of the organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel domestically up to 10%.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
• Experience in a global manufacturing or industrial environment preferred.
• Experience with HR service management platforms (such as ServiceNow HR Service Delivery or Salesforce) preferred.
• Experience supporting HR technology implementations, process automation, or M&A integration preferred.
  
  
  
   

Additional Information

Diversity & Inclusion Commitment 

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.  

Company Information 

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! 

If you want to learn more about Komatsu, please visit our website at .

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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