Administrative Assistant/CSR local to Hartford,Ct.

Description Trinity Health At Home seeks a Customer Service Representative for a hybrid role. The position requires working 2 days a week at a Hartford, Connecticut office (Trinity Health of New England) and 3 days remote. Employment Type Full time Shift Hybrid schedule: 2 days in the office, 3 days remote. Responsibilities Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Uses the telephone etiquette script to answer each call. Answers the phone in a professional manner using a compassionate tone by the third ring. Triages phone calls appropriately and in a timely manner. Identifies the caller's needs and meets or exceeds caller's expectations. Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring. Determines availability of the receiving party (the party to whom the call is being transferred). Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message). Identifies and reports all issues or problems with the telephone system to manager or others as directed. Other duties as needed and assigned by management. Qualifications High School diploma or equivalent Health care or Home Care experience preferred Excellent communication and customer service skills Displays optimal critical thinking skills Knowledge of Medicare rules and regulations preferred Working knowledge of managed care environment preferred Experience multi‑tasking on multiple computer systems EPIC experience a plus Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program Benefits Health, dental and vision insurance on first day of hire Daily Pay offered Short and long‑term disability 403b Generous paid time off Mileage reimbursement Comprehensive orientation Opportunities for advancement EEO Statement Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Trinity Health At Home